At a Glance
- Tasks: Deliver exceptional customer service and resolve inquiries with a positive attitude.
- Company: Join a dedicated organisation committed to outstanding service for a leading client.
- Benefits: Competitive pay, supportive training, and a vibrant team environment.
- Other info: Dynamic work environment with opportunities for career growth.
- Why this job: Make a real difference in customers' lives while developing your communication skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where your communication skills truly shine? If so, we want you to join our vibrant team as a Contact Centre Agent!
Shifts Monday to Friday, 7 am to 7 pm. Training 12 weeks training ON SITE in Kirkby - L32 8UY.
Who We Are
We are a dedicated organization committed to providing outstanding service on behalf of our client, a leading company in the industry. As a Contact Centre Agent, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and care.
What You'll Do
- Handling up to 70 customer calls per day, addressing inquiries and resolving issues with a friendly and positive attitude.
- Delivering high-quality customer service while adhering to established procedures and service levels.
- Using your initiative to source information and provide effective solutions for our customers.
- Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery.
- Completing call wrap-up tasks efficiently, maintaining accuracy in documentation.
What We're Looking For
- Customer Service Experience – Proven experience in handling customer contacts and resolving inquiries.
- Call Management Skills – Ability to control calls effectively, minimizing escalations and ensuring a smooth customer experience.
- Excellent Communication Skills – Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
- PC Proficiency – Expertise in using a PC and office automation tools, including Outlook, Word, and Excel.
- Problem-Solving Abilities – A proactive approach to identifying issues and implementing solutions.
- Home Working Setup – A suitable home working environment, including reliable Wi-Fi, electricity, and a dedicated workspace that complies with DSE regulations.
Ready to Make a Difference?
If you're excited about the opportunity to positively impact the lives of customers, we want to hear from you! Apply now and take the first step toward a rewarding career with us. Join us in providing exceptional service and creating memorable experiences for our customers! Your journey begins here!
Adecco is a disability-confident employer. We value inclusivity and support candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage of the recruitment process, please let us know, and we will be happy to assist you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Customer Service Representative - On Site. Job in Kirkby Move Collective Jobs in Lancaster employer: Broughton Group
At Adecco, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Kirkby that fosters inclusivity and personal growth. Our comprehensive training programme equips you with the skills needed to excel as a Customer Service Representative, while our commitment to employee well-being ensures a supportive environment where your contributions are valued. Join us to be part of a dedicated team that not only prioritises outstanding customer service but also invests in your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - On Site. Job in Kirkby Move Collective Jobs in Lancaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Broughton Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Broughton Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative - On Site. Job in Kirkby Move Collective Jobs in Lancaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Broughton Group:Your cover letter is your chance to shine! Tell us why you want to work at Broughton Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Broughton Group!
How to prepare for a job interview at Broughton Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
