At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues in a dynamic environment.
- Company: Join a growing insurance organisation that values technology and collaboration.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Great chance for career development in a supportive and innovative team.
- Why this job: Make a real impact by solving complex tech problems and supporting users.
- Qualifications: Experience in technical support and strong troubleshooting skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
We are currently partnering with a well-established and growing insurance organisation to support the hire of an experienced IT Support Engineer. This is a fantastic opportunity to join a collaborative IT function within a business that continues to invest heavily in technology, infrastructure, and service improvement across the wider organisation. Please note this is a FTC.
8 Month FTC Hybrid Working Leicester Based (Open to London location)
Key Responsibilities- Advanced Incident Management & Resolution
- Diagnose and resolve hardware, software, and network-related issues across varying levels of complexity
- Analyse and troubleshoot system faults, service disruptions, and performance issues
- Manage and resolve incidents and service requests within agreed SLAs
- Technical Support & System Maintenance
- Install, configure, and maintain hardware and software components
- Support infrastructure environments including servers, networking equipment, and core business applications
- Work collaboratively with service desk engineers and specialist IT teams to resolve more advanced technical issues
- User Support & Collaboration
- Work closely with end users to understand issues and provide clear, effective technical support
- Support escalated technical queries requiring deeper infrastructure or systems knowledge
- Share knowledge and contribute towards team development on recurring or complex technical issues
- Documentation & Continuous Improvement
- Maintain accurate records of troubleshooting activity, resolutions, and system changes
- Contribute towards internal knowledge base articles and support documentation
- Identify opportunities to improve support processes, efficiency, and service delivery standards
Our client is open to individuals who meet the core technical requirements through either direct experience or transferable technical backgrounds. Additional certifications and specialist skills will be considered advantageous.
Essential Experience & Skills- Proven experience within a 2nd Line, 3rd Line, or similar technical support environment
- Strong troubleshooting knowledge across hardware, software, networking, and infrastructure
- Experience supporting Windows and/or Linux server environments
- Strong understanding of diagnosing and resolving infrastructure-related issues
- Familiarity with ITSM and ticketing platforms. Experience with ManageEngine ServiceDesk Plus would be beneficial
- Excellent communication skills with the ability to explain technical concepts to non-technical users
- Strong organisational and workload management skills
- Ability to work both independently and collaboratively within a wider IT team
- Relevant certifications such as MCP, CompTIA Network+, ITIL Foundation, or similar
- Experience with cloud technologies including Entra, Microsoft 365, and Exchange
- Exposure to scripting or automation tools such as PowerShell
- Understanding of IT security principles and best practices
- Previous experience within a customer-facing technical support environment
This is an excellent opportunity to join a forward-thinking organisation offering a supportive environment, strong technical exposure, and genuine long-term career development within a growing business.
IT Support Engineer - Fixed Term Contract. Job in Leicester Move Collective Jobs employer: Broughton Group
Join a forward-thinking insurance organisation in Leicester that prioritises technology and employee development. With a collaborative work culture, hybrid working options, and a commitment to continuous improvement, this role as an IT Support Engineer offers not only strong technical exposure but also genuine opportunities for career growth within a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - Fixed Term Contract. Job in Leicester Move Collective Jobs
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Broughton Group that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Support Engineer - Fixed Term Contract. Job in Leicester Move Collective Jobs
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Broughton Group, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Broughton Group can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Broughton Group will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Broughton Group
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Broughton Group. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Broughton Group.
