At a Glance
- Tasks: Be the go-to person for IT queries and support in a dynamic environment.
- Company: Join a leading Defence & Security firm with a focus on innovation.
- Benefits: Enjoy a competitive salary and flexible benefits for your wellbeing.
- Other info: Inclusive culture with community groups to share ideas and passions.
- Why this job: Make a real difference in IT service management while working with cutting-edge technology.
- Qualifications: Degree or HND/HNC in a relevant field; experience in service support is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Our client, a prominent entity within the Defence & Security sector, is seeking a dedicated Service Desk Engineer to join its permanent workforce in Romsey. This pivotal role involves ensuring the high-quality delivery of IT service management to UK and international customers, driving sustainable business growth through excellent customer service and effective team collaboration.
Key Responsibilities
- Serving as the primary point of contact for managing incoming queries via phone, email, and portal.
- Handling Incident, Problem & Request Management, ensuring that all issues or requests are logged and up-to-date in the ITSM tool.
- Providing first-line (L1) and second-line (L2) support on Electromagnetic Warfare (EW) products.
- Monitoring system performance, escalating unresolved issues, and maintaining high levels of incident ownership.
- Liaising with internal teams such as Sales, Engineering, QA, and external stakeholders to ensure service alignment with customer needs.
- Creating and maintaining knowledge base articles for customer self‑service.
- Analysing data to drive continuous improvement in IT services and reduce downtime.
- Generating statistics and service reports for reviews.
- Managing the customer‑facing Change Management processes and linking them to asset and configuration management.
- Promoting the client's brand and ensuring compliance with the company's policies and procedures.
Job Requirements
- Degree or HND/HNC qualified in a relevant field.
- Experience in the service support of low volume, high value products and systems in a regulated environment.
- Electronic Warfare experience within the MoD (14 Signal Regiment).
- Awareness of ITIL (v3 or v4).
- Served in the 14 Signal Regiment.
- Ability to achieve DV clearance, requiring residency in the UK for the last 10 years.
Benefits
- Competitive salary
- Flexible benefits covering Health and Wellbeing, Savings and Protection, and Life, Leisure and Entertainment.
- Inclusive, creative working environment with a focus on Equal Opportunity, Diversity, and Inclusion.
- Access to community groups for sharing ideas and passions.
If you have a strong background in IT service management, particularly within the Defence & Security sector, and thrive in a customer‑focused role, we would love to hear from you. Apply now to join our client’s dynamic team in Romsey.
IT Service Desk Engineer employer: Broughton Group
Join a leading player in the Defence & Security sector, where your role as an IT Service Desk Engineer in Romsey will be pivotal to delivering exceptional IT service management. Enjoy a competitive salary and flexible benefits while working in an inclusive environment that champions diversity and employee growth. With access to community groups and a focus on continuous improvement, this is an excellent opportunity for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Broughton Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Broughton Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Broughton Group!
✨Direct Apply to Broughton Group
Let's not forget to apply directly through the Broughton Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Broughton Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Broughton Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Broughton Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
