At a Glance
- Tasks: Manage international accounts and deliver exceptional customer service while driving commercial growth.
- Company: Dynamic hospitality company focused on building strong customer relationships.
- Benefits: Competitive salary, pension scheme, holiday entitlement, and ongoing training opportunities.
- Other info: Opportunity for career progression in a supportive environment.
- Why this job: Travel internationally and make a real impact in the hospitality industry.
- Qualifications: Experience in customer service or account management with excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Hours: Monday to Friday, 9am to 5pm
Location: Office based in Lympne, with international travel approximately once every other month
Salary: Competitive basic salary plus commission
Are you a customer-focused professional with a passion for hospitality and relationship management? An exciting opportunity has arisen for Account Managers to manage and develop an international customer base, mainly Europe and Africa, delivering exceptional service while supporting commercial growth across key markets. This role offers a balance of office-based responsibility and periodic international travel, giving you the opportunity to build strong, long-term partnerships with hospitality customers.
The Role
You will be responsible for managing a defined portfolio of international accounts in different regions, acting as the main point of contact for customers and ensuring a consistently high standard of service. Alongside day-to-day account management, you will identify opportunities to grow revenue and strengthen client relationships, supported by internal teams.
We can only accept candidates who have the full right to work in the UK. With the company location, you must have a full driving licence with access to your own vehicle.
Key Responsibilities
- Manage your own sales territory and act as the primary contact for all accounts within your region
- Deliver outstanding customer service by managing enquiries, orders, quotations and ongoing client communication
- Build and maintain strong, long-term customer relationships to encourage loyalty and repeat business
- Identify opportunities for upselling, cross selling and account growth
- Collaborate closely with internal teams to ensure smooth order processing and delivery
- Maintain accurate and up-to-date CRM records, documenting all client interactions
- Travel periodically to visit customers, attend trade events and support commercial activity
- Contribute towards individual and team performance targets
Skills & Experience
- Previous experience in customer service, account management or hospitality sales is desirable
- Excellent communication and interpersonal skills with a strong customer-first mindset
- Highly organised, with strong attention to detail and the ability to manage multiple priorities
- Proactive and confident in identifying opportunities to add value and drive growth
- Comfortable working independently while managing an international customer portfolio
- Willing to travel internationally on a periodic basis
- Confident using CRM systems and Microsoft Office
Benefits
- Company pension scheme with life insurance and income protection
- Holiday entitlement that increases with length of service
- Annual profit share scheme
- Employee Assistance Programme and mental health support
- Ongoing training, development and clear opportunities for career progression
International Account Manager employer: Broughton Group
Join a dynamic team as an International Account Manager in Lympne, where we prioritise a customer-focused approach and foster a collaborative work culture. Enjoy competitive benefits including a company pension scheme, ongoing training, and opportunities for career progression, all while managing international accounts and building lasting relationships in the hospitality sector. With periodic travel to Europe and Africa, this role offers a unique blend of office-based responsibilities and global engagement, making it an excellent opportunity for those seeking meaningful and rewarding employment.
