At a Glance
- Tasks: Manage rent accounts, support residents, and maximise rental income through proactive engagement.
- Company: Join a busy local authority team in London with a focus on community support.
- Benefits: Competitive pay, hybrid working, and the chance to make a real difference.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be a key player in helping residents sustain their tenancies and improve their lives.
- Qualifications: Experience in income management and strong communication skills are essential.
The predicted salary is between 47000 - 49000 £ per year.
Location: London
Working pattern: Hybrid, 2-3 days on site
Contract: 3 months initially
Rate: £23.94 per hour PAYE / £30 umbrella
An exciting opportunity has arisen for an experienced Rental Income Support Officer to join a busy local authority team. This role is focused on maximising rental income, reducing arrears and supporting residents to sustain their tenancies. You will manage a patch of rent accounts and take a proactive approach to income recovery through early intervention, resident engagement and effective case management. Working in a commercially focused environment, you will balance strong income collection with excellent customer care.
Responsibilities
- Manage a patch of rent accounts and act as the first point of contact for rent-related queries.
- Take early action on arrears through phone calls, home visits and case follow-up.
- Negotiate and monitor affordable repayment agreements.
- Draft clear, tailored correspondence to residents.
- Prepare cases for court officers and support possession and stay hearings.
- Attend evictions where required.
- Work with tenancy teams, welfare benefit officers, debt advice agencies and social care.
- Maximise Housing Benefit take-up and support residents affected by Universal Credit, the Benefit Cap and spare room subsidy.
- Identify vulnerable residents and make appropriate referrals to specialist support services.
- Maintain accurate records, reports and case notes.
- Support the wider team through cover, training and shared best practice.
About you
- Experience of income management in social housing or local government.
- Strong knowledge of housing legislation, welfare benefits and the court pre-action protocol.
- Confidence negotiating sustainable repayment plans.
- Strong communication skills and a customer-focused approach.
- Ability to manage a busy caseload independently.
- NEC, Voidscope or RentSense experience is highly desirable.
This is a fantastic opportunity for a housing professional who is confident, resilient and committed to delivering results while supporting residents. Apply now for immediate consideration.
Income Support Officer employer: Broughton Group
As a Rental Income Support Officer with our local authority team in London, you will thrive in a supportive and dynamic work environment that prioritises both professional growth and community impact. We offer a hybrid working model that promotes work-life balance, alongside opportunities for training and development to enhance your skills in income management and customer care. Join us to make a meaningful difference in residents' lives while enjoying the benefits of a collaborative and inclusive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Income Support Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and welfare benefits. We recommend practising common interview questions related to income recovery and customer care to show you’re the right fit for the team.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website for the best chance at landing that Rental Income Support Officer role. We’ve got all the latest listings, and applying directly shows your enthusiasm for joining our team!
We think you need these skills to ace Income Support Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in income management and housing legislation. We want to see how your skills match the role of a Rental Income Support Officer!
Showcase Your Communication Skills:Since this role involves a lot of resident engagement, be sure to demonstrate your strong communication skills in your application. Share examples of how you've effectively communicated with residents or managed difficult conversations.
Highlight Relevant Experience:If you've worked with NEC, Voidscope, or RentSense, make that clear! We love seeing candidates who have hands-on experience with tools relevant to the role, so don’t hold back on those details.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Broughton Group
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation and welfare benefits. Familiarise yourself with the court pre-action protocol, as this will show that you're serious about the role and understand the complexities involved in income management.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with residents, be prepared to demonstrate your strong communication skills. Think of examples where you've successfully negotiated repayment plans or resolved disputes, and be ready to discuss how you approach customer care.
✨Prepare for Real-Life Scenarios
Anticipate questions that might involve case management or dealing with arrears. Prepare some real-life scenarios from your past experience where you took early action on arrears or engaged with vulnerable residents. This will help you illustrate your proactive approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use like NEC or RentSense, and how they measure success in income recovery. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
