At a Glance
- Tasks: Manage customer calls and resolve complaints in a fast-paced contact centre.
- Company: Join Broughton Group, a supportive team with a focus on customer satisfaction.
- Benefits: Enjoy hybrid working, ongoing training, and a flexible schedule.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Make a difference by helping customers and developing your problem-solving skills.
- Qualifications: Previous call centre experience and strong problem-solving abilities required.
The predicted salary is between 25000 - 30000 £ per year.
Broughton Group is seeking a Customer Service / Complaints Advisor based in Redditch. This role involves managing inbound and outbound calls while addressing customer complaints in a dynamic contact centre environment.
Applicants must have prior call centre experience and strong problem-solving skills, along with flexibility for rotational shifts and weekend work. The position offers a hybrid working model and ongoing training in a supportive team.
Hybrid Customer Service & Complaints Advisor employer: Broughton Group
Broughton Group is an excellent employer that prioritises employee well-being and development, offering a hybrid working model that promotes work-life balance. With a strong focus on ongoing training and a supportive team culture, employees are encouraged to grow their skills in a dynamic contact centre environment located in Redditch. The company values flexibility and provides opportunities for meaningful engagement with customers, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Service & Complaints Advisor
✨Tip Number 1
Make sure to brush up on your call centre experience before the interview. We all know that handling customer complaints can be tricky, so think of some examples where you’ve successfully resolved issues in the past. This will show them you’re the right fit for their dynamic environment!
✨Tip Number 2
Flexibility is key! Since this role involves rotational shifts and weekend work, be ready to discuss your availability. We want to show Broughton Group that we’re adaptable and ready to jump in whenever needed.
✨Tip Number 3
Don’t forget to highlight your problem-solving skills during the interview. We should prepare to share specific scenarios where we’ve turned a negative customer experience into a positive one. This will really demonstrate our ability to handle complaints effectively!
✨Tip Number 4
Finally, let’s not overlook the power of networking! Reach out to current or former employees at Broughton Group through LinkedIn. We can gain valuable insights about the company culture and maybe even get a referral. Plus, applying through our website shows we’re serious about joining their team!
We think you need these skills to ace Hybrid Customer Service & Complaints Advisor
Some tips for your application 🫡
Show Off Your Call Centre Experience:Make sure to highlight your previous call centre experience in your application. We want to see how you've handled customer interactions and resolved complaints, so share specific examples that showcase your skills!
Demonstrate Problem-Solving Skills:In your written application, don’t just say you have strong problem-solving skills—prove it! Include a brief story or two about how you tackled tough situations in the past. This will help us see how you think on your feet.
Flexibility is Key:Since this role involves rotational shifts and weekend work, make sure to mention your flexibility in your application. We appreciate candidates who are willing to adapt to the needs of the team and the customers.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Broughton Group
✨Know the Company Inside Out
Before your interview, take some time to research Broughton Group. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Call Centre Experience
Since prior call centre experience is a must, be ready to discuss specific situations where you've successfully handled customer complaints or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Demonstrate Flexibility and Team Spirit
This role requires flexibility for rotational shifts and weekend work. Be prepared to discuss your availability and how you can adapt to different schedules. Also, emphasise your ability to work well in a team, as this position involves collaboration with colleagues.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the training process, team dynamics, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
