At a Glance
- Tasks: Manage client relationships and ensure exceptional service delivery.
- Company: Dynamic company focused on premium client services.
- Benefits: Competitive salary, hybrid work model, and career growth opportunities.
- Other info: Inclusive workplace welcoming diverse applicants.
- Why this job: Join a team that values client satisfaction and drives account growth.
- Qualifications: Experience in client or account management with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hybrid (UK-based, 3 days onsite)
Salary: circa. 40,000
Hours: Permanent, full-time (39.5 hours per week)
Position Summary
Our client is seeking a driven and customer-focused Client Services Manager to support the onboarding, delivery, and ongoing management of a premium client portfolio. This role is responsible for ensuring exceptional service delivery, maintaining high levels of client satisfaction, and identifying opportunities to grow client accounts.
Key Responsibilities
- Lead and manage key client relationships, ensuring consistent and effective communication
- Develop a strong understanding of internal functions (marketing, technical, data/insight, operations) to support client delivery
- Attend and present in client meetings, providing updates on performance, products, and market trends
- Manage client requests and coordinate with internal stakeholders to deliver solutions efficiently
- Analyse data and reporting to identify trends, insights, and growth opportunities
- Provide performance feedback and reporting to senior management
- Manage both internal and external stakeholders effectively
- Support the development and execution of client growth strategies
- Collaborate with senior leadership to drive account expansion and retention
- Maintain compliance with relevant company policies and standards
Experience & Skills
- Proven experience in a client management or account management role
- Confident, proactive, and self-motivated with the ability to deliver against objectives
- Strong communication skills, with the ability to engage senior stakeholders both internally and externally
- Comfortable acting as a key representative and point of contact for clients
- Strong understanding of client service delivery within a commercial environment
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Client Relationship Manager in Huddersfield employer: Broughton Group
As a Client Relationship Manager at our company, you will thrive in a dynamic hybrid work environment that fosters collaboration and innovation. We prioritise employee growth through continuous training and development opportunities, ensuring you can advance your career while enjoying a supportive culture that values diversity and inclusion. With a focus on exceptional client service and a commitment to maintaining high satisfaction levels, you will play a crucial role in driving account expansion and retention, making this an exciting and rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager in Huddersfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Broughton Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Broughton Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relationship Manager in Huddersfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Broughton Group:Your cover letter is your chance to shine! Tell us why you want to work at Broughton Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Broughton Group!
How to prepare for a job interview at Broughton Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
