At a Glance
- Tasks: Analyse and resolve housing complaints while ensuring a customer-friendly approach.
- Company: Broughton Group, a leader in housing solutions with a focus on customer satisfaction.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive team in a dynamic environment with key office days on Wednesdays and Thursdays.
- Why this job: Make a real difference by helping people resolve their housing issues effectively.
- Qualifications: Experience in handling complaints, especially Stage 1 and Stage 2.
The predicted salary is between 30000 - 40000 £ per year.
Broughton Group is seeking a Complaints Investigator to work in Greater London, specifically in Hammersmith. You will analyse and resolve complaints while adhering to regulatory timelines and ensuring a customer-friendly approach.
The role includes providing excellent customer service and managing responses effectively to achieve timely resolutions. Experience in handling complaints, particularly Stage 1 and Stage 2, is essential.
The position offers hybrid working arrangements with key office days on Wednesday and Thursday.
Housing Complaints Investigator (Hybrid) — Resolve Fast employer: Broughton Group
Broughton Group is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture in the vibrant area of Hammersmith, Greater London. With hybrid working arrangements, employees enjoy flexibility while being part of a team dedicated to delivering exceptional customer service and resolving complaints effectively. The company fosters a collaborative environment where your contributions are valued, and opportunities for career advancement are readily available.
