At a Glance
- Tasks: Provide top-notch technical support for global conferencing solutions and troubleshoot issues.
- Company: Join a specialist team in a dynamic tech environment.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Be part of a small, collaborative team with exciting career prospects.
- Why this job: Make a real difference by solving complex technical challenges for customers worldwide.
- Qualifications: Experience in technical support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and technically strong Technical Support Engineer to join a small, specialist team supporting global conferencing and communication solutions. This is a hands-on support role, focused on troubleshooting, testing, and configuration not field installation supporting customers and partners worldwide.
Technical Support Engineer responsibilities:
- Manage the technical support helpdesk, handling phone and email queries from global customers
- Provide engineering-level technical support, going beyond basic call handling
- Diagnose and resolve issues across audio, video conferencing, and VoIP systems
- Carry out system testing, configuration, and fault finding
- Support live conferencing environments and real-time troubleshooting
- Work closely with internal engineers and management to resolve complex issues
- Deliver technical training to new suppliers and distribution partners
- Maintain accurate records of issues, resolutions, and configurations
Skills & experience required:
- Experience in a technical support / service engineer role
- HNC / HND (or equivalent) in Engineering, IT, or Telecommunications (preferred)
- Strong troubleshooting ability across VoIP, AV, or networking technologies
- Confident supporting customers via phone and email in a fast-paced environment
- Proactive, patient, and detail-oriented approach
- Ability to work independently as a key member of a small technical team
Global Technical Support Engineer in Horsham employer: Broughton Group
Join a dynamic and innovative team as a Global Technical Support Engineer, where your expertise will be valued in a collaborative environment that prioritises employee growth and development. With a focus on cutting-edge conferencing and communication solutions, you'll enjoy a supportive work culture that encourages proactive problem-solving and offers opportunities for technical training and advancement. Located in a vibrant area, this role not only provides meaningful work but also the chance to make a global impact while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Global Technical Support Engineer in Horsham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Broughton Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Broughton Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Broughton Group!
✨Direct Apply to Broughton Group
Let's not forget to apply directly through the Broughton Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Global Technical Support Engineer in Horsham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Broughton Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Broughton Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Broughton Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
