At a Glance
- Tasks: Manage customer orders and ensure a seamless experience from entry to delivery.
- Company: Join a dynamic team at Move Collective in Haydock.
- Benefits: Competitive salary, supportive environment, and opportunities for growth.
- Other info: Work Monday to Thursday with flexible hours on Fridays.
- Why this job: Be the voice of the customer and make a real difference in their experience.
- Qualifications: Experience in customer support and familiarity with SAP is a plus.
The predicted salary is between 31000 - 31000 £ per year.
Up to 31,000 per annum
Location: Haydock, Merseyside
Working Hours: Monday to Thursday 8am until 4.30pm & Friday 8am until 1pm
Permanent Position
The role:
As a key member of the Customer Support team, you will be responsible for managing the full customer order lifecycle from entry through to delivery, ensuring accuracy, timely communication, and a seamless customer experience. You will work in close co-operation with Sales, Planning, Quality, and Logistics to meet customer requirements and delivery expectations.
Key responsibilities:
- Accurate entry and processing of customer orders using SAP
- Establish and maintain regular communication with customers via telephone and email, resolving queries and providing updates
- Screening of sales enquiries
- Become familiar with the product lines and their applications and make recommendations as appropriate
- Effectively handle, report issues and trends reported from customers and provide feedback and recommendations
- Update customer information in the prevailing customer CRM systems
- Claims and returns processing
- Booking shipments with freight providers
- Order management to ensure delivery in full and on time
- Follow-up on required product licences and ensure relevant documentation is completed
Person Requirements:
- Experience in customer support or a customer service role
- In-depth understanding of the Order to Cash process
- Working knowledge of SAP
- Proactive approach to resolving issues and a continuous improvement mindset
- Strong verbal and written abilities, as well as excellent listening and feedback skills
- Attention to detail
Customer Support Specialist. Job in Haydock Move Collective Jobs employer: Broughton Group
At Move Collective, we pride ourselves on fostering a supportive and dynamic work environment in Haydock, where our Customer Support Specialists play a vital role in delivering exceptional service. With competitive salaries and a commitment to employee development, we offer numerous opportunities for growth and advancement, alongside a culture that values teamwork and innovation. Join us to be part of a company that not only prioritises customer satisfaction but also invests in the well-being and success of its employees.
