At a Glance
- Tasks: Manage customer orders from entry to delivery, ensuring a seamless experience.
- Company: Join a dynamic team at Move Collective in Haydock.
- Benefits: Competitive salary, supportive work environment, and career growth opportunities.
- Other info: Work Monday to Thursday with early finish on Fridays!
- Why this job: Be the voice of our customers and make a real difference in their experience.
- Qualifications: Experience in customer support and knowledge of SAP is a plus.
The predicted salary is between 31000 - 31000 £ per year.
As a key member of the Customer Support team, you will be responsible for managing the full customer order lifecycle from entry through to delivery, ensuring accuracy, timely communication, and a seamless customer experience. You will work in close co‑operation with Sales, Planning, Quality, and Logistics to meet customer requirements and delivery expectations.
Key responsibilities:
- Accurate entry and processing of customer orders using SAP.
- Establish and maintain regular communication with customers via telephone and email, resolving queries and providing updates.
- Screening of sales enquiries.
- Become familiar with the product lines and their applications and make recommendations as appropriate.
- Effectively handle, report issues and trends reported from customers and provide feedback and recommendations.
- Update customer information in the prevailing customer CRM systems.
- Claims and returns processing.
- Booking shipments with freight providers.
- Order management to ensure delivery in full and on time.
- Follow-up on required product licences and ensure relevant documentation is completed.
Person Requirements:
- Experience in customer support or a customer service role.
- In-depth understanding of the Order to Cash process.
- Working knowledge of SAP.
- Proactive approach to resolving issues and a continuous improvement mindset.
- Strong verbal and written abilities, as well as excellent listening and feedback skills.
- Attention to detail.
Customer Support Coordinator. Job in Haydock Move Collective Jobs employer: Broughton Group
At Move Collective, we pride ourselves on fostering a supportive and dynamic work environment in Haydock, where our Customer Support Coordinators play a vital role in delivering exceptional service. With competitive salaries and a commitment to employee development, we offer numerous opportunities for growth and advancement, alongside a collaborative culture that values teamwork and innovation. Join us to be part of a company that not only prioritises customer satisfaction but also invests in the well-being and success of its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Coordinator. Job in Haydock Move Collective Jobs
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Broughton Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Broughton Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Coordinator. Job in Haydock Move Collective Jobs
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Broughton Group:Your cover letter is your chance to shine! Tell us why you want to work at Broughton Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Broughton Group!
How to prepare for a job interview at Broughton Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
