At a Glance
- Tasks: Support residents with tenancy management and ensure safe, well-managed homes.
- Company: Well-regarded local authority focused on excellent housing services.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Dynamic role with a focus on community engagement and support.
- Why this job: Make a real difference in people's lives by helping them sustain their tenancies.
- Qualifications: Experience in housing management and strong knowledge of tenancy law required.
The predicted salary is between 30000 - 40000 £ per year.
We are working with a well-regarded local authority to appoint an experienced Housing Officer to support tenancy management and deliver excellent housing services across a diverse portfolio. This frontline role is key to ensuring residents receive responsive, effective support to help them sustain their tenancies and maintain safe, well-managed homes. This position would suit an experienced housing professional with a strong understanding of tenancy law, property inspections, and resident engagement. You'll be confident managing complex caseloads, resolving tenancy breaches, and working collaboratively with internal and external partners.
The Role
- Carry out tenancy audits, welfare visits, and estate inspections across a defined patch
- Identify safeguarding concerns and support needs, making referrals where necessary
- Manage tenancy changes, assignments, successions, and introductory tenancy reviews
- Investigate and resolve tenancy breaches, including unauthorised occupation and subletting
- Respond to and manage anti-social behaviour cases, working in partnership with other agencies
- Support new tenants through tenancy sign-ups and settle-in visits
- Ensure accurate case management and record-keeping
- Attend court hearings, case conferences, and panels where required
Key Requirements
- Proven experience in tenancy and estate management within a local authority or housing association
- Good working knowledge of housing law, ASB casework, and enforcement procedures
- Ability to manage a diverse and demanding caseload independently
- Experience working with vulnerable tenants and a commitment to supporting tenancy sustainment
- Full UK driving licence and access to a vehicle
Housing Services Officer in Harlow employer: Broughton Group
As a Housing Services Officer with our esteemed local authority, you will be part of a dedicated team committed to enhancing the lives of residents through effective tenancy management and support. Our inclusive work culture fosters collaboration and professional growth, offering opportunities for continuous development in housing law and community engagement. Located in a vibrant community, we provide a rewarding environment where your contributions directly impact the well-being of diverse tenants, making this an exceptional place to advance your career in public service.
