At a Glance
- Tasks: Supervise the Reception team and ensure exceptional guest experiences in a luxury hotel.
- Company: Join a prestigious 5-star hotel brand with locations in iconic cities.
- Benefits: Earn £28,000 - £30,000 plus a £5,000 bonus, training, and free hotel stays.
- Other info: Enjoy a 4 on 4 off shift pattern with excellent progression opportunities.
- Why this job: Lead a dynamic team and enhance your career in luxury hospitality.
- Qualifications: Experience in luxury hospitality and proficiency with Opera systems required.
The predicted salary is between 28000 - 30000 £ per year.
£28,000 - 30,000 + £5,000 bonus + company benefits, training, progression and free hotel stays.
Are you a Reception or Front of House Supervisor with luxury hospitality experience using Opera systems looking to join a world‑class 5‑star hotel, take ownership of delivering exceptional guest experiences, and boost your earnings with a £5,000+ annual bonus? This well‑established luxury hotel brand owns numerous hotels across recognisable cities including London, Rome and Los Angeles, and prides itself on ongoing staff development.
In this role, you will supervise the Reception and Front of House team on shift within a 5‑star luxury hotel, ensuring exceptional guest service and smooth daily operations. You will lead and support Guest Service Coordinators, oversee arrivals and departures, handle guest queries and complaints, and maintain consistent service standards. You will use Opera systems to manage reservations, billing and room movements, and work closely with other departments to deliver a seamless guest experience while supporting training and development within the team.
The Role- Supervise Reception and Front of House team on shift within a 5‑star luxury hotel
- Use Opera systems to manage reservations, billing and room movements
- Handle guest queries, complaints and service recovery
- Work 4 on 4 off 12‑hour shifts (8:00 AM – 8:00 PM)
- Experience as a Reception or Front of House Supervisor within luxury hospitality
- Proficient with Opera PMS for reservations, billing and room management
- Commutable to Ascot
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position; the offered remuneration will depend on experience, qualifications and skill set.
Luxury Hotel Reception Shift Supervisor. Job in Ascot Move Collective Jobs in Greenham employer: Broughton Group
Join a prestigious 5-star hotel brand in Ascot, where your expertise in luxury hospitality will be valued and rewarded. With a strong focus on employee development, you will benefit from comprehensive training, opportunities for progression, and unique perks such as free hotel stays and an attractive annual bonus. Experience a supportive work culture that prioritises exceptional guest service and teamwork, making it an ideal environment for those looking to thrive in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Hotel Reception Shift Supervisor. Job in Ascot Move Collective Jobs in Greenham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Broughton Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Broughton Group
Don't be shy about reaching out to Broughton Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Luxury Hotel Reception Shift Supervisor. Job in Ascot Move Collective Jobs in Greenham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Broughton Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Broughton Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
