At a Glance
- Tasks: Provide top-notch customer service across multiple channels and manage inquiries efficiently.
- Company: Join Broughton Group, a dynamic team in Glasgow focused on social housing.
- Benefits: Flexible part-time hours, supportive work environment, and opportunities for skill development.
- Other info: Perfect for students looking to balance work with studies in a friendly atmosphere.
- Why this job: Make a difference in people's lives while enhancing your customer service skills.
- Qualifications: 1 year of customer service experience and strong communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
Broughton Group is seeking a Part Time Customer Service Advisor to join their team in Glasgow. The successful candidate will provide excellent service across various channels, addressing enquiries and maintaining records efficiently.
The role requires:
- A minimum of 1 year in customer service
- Strong communication skills
- Proficiency in Microsoft Office
You will manage a range of inquiries, ensuring high-quality customer experiences.
Part-Time Social Housing Customer Advisor - Multi-Channel in Glasgow employer: Broughton Group
Broughton Group is an excellent employer that values its employees by fostering a supportive work culture in Glasgow. With a focus on professional development, team collaboration, and flexible working hours, we provide our staff with the opportunity to grow their skills while making a meaningful impact in the community through social housing initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Social Housing Customer Advisor - Multi-Channel in Glasgow
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Broughton Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Broughton Group and let us see your personality shine through!
We think you need these skills to ace Part-Time Social Housing Customer Advisor - Multi-Channel in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Broughton Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Broughton Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Broughton Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Broughton Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Broughton Group will surely appreciate.
