At a Glance
- Tasks: Deliver exceptional customer service and manage high volumes of enquiries in a fast-paced environment.
- Company: Join a dynamic team in Glasgow with a focus on customer satisfaction.
- Benefits: Competitive salary, generous leave, health support, and social events.
- Other info: Great career growth opportunities in a supportive and vibrant workplace.
- Why this job: Be at the heart of operations and make a real impact on customer experiences.
- Qualifications: Experience in customer service or sales support with strong communication skills.
The predicted salary is between 28000 - 32000 £ per year.
Are you a confident communicator with a passion for delivering exceptional customer service in a fast‑paced environment? We're recruiting for a Customer Advisor to join our client's busy team in Glasgow. This is an excellent opportunity for someone who enjoys variety, thrives under pressure, and takes pride in delivering a first‑class customer experience. This role offers far more than a traditional call centre position. You'll support customers across multiple divisions, manage a high volume of inbound enquiries, coordinate hires and sales activity, and build strong working relationships with both customers and suppliers. If you’re commercially aware, highly organised, and enjoy being at the heart of a busy operation, this could be the ideal next step in your career.
What you will get in your new role:
- A competitive salary of 28,000 to 32,000 per annum
- Fully office‑based role in Glasgow
- Employer contributory pension scheme
- Life Assurance
- Up to 25 days annual leave plus public holidays
- Option to purchase up to 5 days additional leave
- Employee welfare fund and company‑funded social events
- Health & wellbeing support including Employee Assistance Programme, flu jab, wellbeing hub and eye tests
- Excellent transport links
- Monday to Friday shift pattern, week 1: Mon to Thu 8:00am‑4:45pm, Fri 8:00am‑3:45pm; week 2: Mon to Thu 8:45am‑5:30pm, Fri 9:15am‑5pm
Responsibilities in your new role as a Customer Service Advisor:
As a Customer Service Advisor, you’ll act as a key point of contact for major account customers, ensuring all enquiries, hires, and sales requests are handled efficiently and professionally. You’ll work closely with internal teams, depots, and external suppliers to coordinate solutions and deliver a seamless customer experience.
Your responsibilities will include:
- Managing a high volume of inbound customer calls and emails
- Coordinating hires and sales activity across multiple business divisions
- Processing contracts and maintaining accurate records using the ERP systems
- Building strong customer relationships and delivering exceptional service
- Negotiating delivery times and sourcing equipment when required
- Monitoring enquiries and ensuring customers are kept fully updated
- Identifying opportunities to support business growth and customer retention
- Escalating issues appropriately and working proactively to resolve queries
Your personality, experience and qualifications:
We're looking for a proactive, customer‑facing individual who is comfortable working in a fast‑paced, contact‑centre style environment. You’ll have previous experience in a customer service, sales support, coordination, or office‑based role where managing multiple priorities was essential.
To succeed in this role, you should have:
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Confidence managing high volumes of customer interactions
- A positive, solution‑focused attitude
- Good IT skills and experience using CRM or ERP systems
- Commercial awareness and the ability to work with urgency
- The ability to learn quickly and adapt within a busy environment
Customer Service Representative in Glasgow employer: Broughton Group
Join a dynamic team in Glasgow where your passion for exceptional customer service will be truly valued. With a competitive salary, generous annual leave, and a supportive work culture that prioritises employee wellbeing, this role offers not just a job but a pathway for personal and professional growth. Experience the thrill of a fast-paced environment while building strong relationships with customers and suppliers, all within a company that invests in its people and fosters a collaborative spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Broughton Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Broughton Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Broughton Group:Your cover letter is your chance to shine! Tell us why you want to work at Broughton Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Broughton Group!
How to prepare for a job interview at Broughton Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
