Scheduler
Location: Mid Kent (Hybrid 2 days office 3 days homes)
Salary: £25,000 £27,000
A great opportunity has risen for an experienced scheduler to join my client based in Mid Kent, the role is to ensure all installations/maintenance/fault calls are prioritised and booked to enable engineers to fulfil the service level agreements.
Duties include:
- To log all new reactive call outs within 4 hours of receiving and schedule within specified SLA
- Schedule all installation works raised by Sales Support team and liaise with customer on required dates
- Provide the engineering team with all relevant information to complete their jobs
- Using SAP to plan and prioritise the engineers workload on a daily basis for installation, reactive and maintenance work.
- Assisting engineers with any issues at site, contacting customers to ensure they can gain access and complete necessary works
- Take customer phone calls into the Service Delivery team and assist customers as necessary
- Liaise with new and existing customers to plan and inform them of any works being undertaken advising of any changes to arranged dates where necessary.
- Regular review of in-house reports to ensure all processes are completed
The right candidate will have/ be:
- Previous experience in a customer service role essential
- Good knowledge of UK geography essential
- Experience of scheduling a team of field engineers essential
If you feel you meet the above criteria, please apply for immediate consideration!
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