At a Glance
- Tasks: Provide first-line IT support and troubleshoot tech issues for users.
- Company: Leading defence and security firm with a focus on innovation.
- Benefits: Generous holiday allowance, health plans, and employee discounts.
- Other info: Opportunities for volunteering and career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in tech support.
- Qualifications: Strong communication skills and experience in IT support roles.
The predicted salary is between 25000 - 35000 £ per year.
Our client, a leader in the defence and security sector, is currently seeking an IT Support Services Agent to join their team in Farnborough.
Key Responsibilities
- Providing first-line support via phone, email, remote tools, and IT service management tools for IT-related incidents and service requests.
- Troubleshooting hardware, software, network, and account-related issues in-line with technologies implemented.
- Escalating complex issues to Senior Support Service Agents or 2nd/3rd line teams as appropriate.
- Managing the lifecycle (provisioning, configuration, support, and decommissioning) of the corporate iPhone and iPad estate.
- Providing clear, friendly, and professional communication to users of varying technical ability.
- Documenting steps taken to resolve issues, contributing to the knowledge base where applicable.
Job Requirements
- Excellent communication and interpersonal skills with a customer-focused empathetic approach.
- The ability to work independently and as part of a team.
- Previous experience working in an IT support or helpdesk role.
- Working knowledge of Microsoft Windows and Office 365.
- Working knowledge of Active Directory / Azure AD account administration.
- The ability to follow documented procedures and contribute to knowledge articles.
Essential Qualifications
- ITIL Foundation v4 certification (or willingness to obtain) is desirable.
Benefits
- Matched contribution pension scheme, with life assurance.
- Generous holiday allowance, with the option to purchase additional days.
- Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance.
- Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more.
- Support for the Armed Forces community by honouring the Armed Forces Covenant and maintaining Gold Award standard in the Defence Employer Recognition Scheme.
- Volunteering Opportunities - helping charities and local community.
Join our client's dynamic team in Farnborough and be a part of the future in defence and security. Apply now to make an impact with innovative technology and collaborative teamwork.
IT Support Services Agent. Job in Farnborough Move Collective Jobs employer: Broughton Group
Join a leading employer in the defence and security sector, where you will thrive in a supportive work culture that values innovation and teamwork. Located in Farnborough, our client offers excellent benefits including a matched contribution pension scheme, generous holiday allowance, and opportunities for professional growth, all while contributing to meaningful projects that support the Armed Forces community.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Services Agent. Job in Farnborough Move Collective Jobs
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Broughton Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Broughton Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Broughton Group!
✨Direct Apply to Broughton Group
Let's not forget to apply directly through the Broughton Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Services Agent. Job in Farnborough Move Collective Jobs
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Broughton Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Broughton Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Broughton Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
