At a Glance
- Tasks: Manage customer communications and resolve issues efficiently in a dynamic environment.
- Company: Join a supportive team at a leading service provider in Exeter.
- Benefits: Enjoy a competitive salary, 24 days holiday, flexitime, and additional perks.
- Other info: We value diversity and encourage all suitable candidates to apply.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 26000 - 26000 £ per year.
We are seeking an experienced service advisor or administrator to manage all customer and retailer communication into the Service & Warranty department, ensuring that all communications (phone/email/web) are correctly logged on the company CRM system and appropriately processed to a satisfactory resolution. This role requires the skill to resolve customers' issues in a swift, successful, and diplomatic manner, regardless of the circumstances.
Responsibilities
- Handle calls, email enquiries and issues covering all aspects of the customer base, ensuring CRM is accurately updated.
- Support the TCSA Team (Technical Customer Service Advisor) in the process of administrative procedures.
- Support the customer base with general enquiries and process genuine warranty claims quickly through workflow.
- Manage inbound service request bookings on the CRM system.
- General customer communications.
Qualifications
- Previous experience in a customer service role.
- Excellent communication and organisation skills.
We are an equal opportunity employer and welcome applications from all suitable candidates.
Engineering Administrator (Field Service). Job in Exeter Move Collective Jobs employer: Broughton Group
At our Exeter location, we pride ourselves on being an excellent employer that values employee growth and a supportive work culture. With competitive benefits including 24 days of holiday and flexible working hours, we foster an environment where team members can thrive while making a meaningful impact in customer service. Join us to be part of a dynamic team that prioritises collaboration and professional development.
