At a Glance
- Tasks: Create an amazing workplace experience by managing office areas and welcoming visitors.
- Company: Join a dynamic team at a leading facilities management company.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Collaborative environment with chances to learn and grow your career.
- Why this job: Be the face of the workplace and make every visitor feel valued and welcomed.
- Qualifications: 1-2 years in customer service or hospitality roles preferred.
The predicted salary is between 30000 - 40000 £ per year.
Location: Epsom, Surrey
Role Summary
- Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day.
- Greets employees and announces clients, applicants, and visitors.
- Conducts guest registration through badging software.
- Arranges escorts as needed.
- Issues visitor passes and validates parking.
- Maintains neat appearance of reception area, conference rooms, café and other common areas.
- Requests building and housekeeping services as needed.
- Periodically inspects common area equipment to ensure good operating condition.
- Arranges equipment service as needed.
- Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc.
- Requests building and/or equipment services as needed.
- Assists with the CBRE community onboarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management.
- Collaborates with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures.
Experience Required
- A minimum of 1-2 years related experience (e.g., Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.
- Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees.
- Experience in facilities management and/or dealing with suppliers/contractors beneficial.
- Ability to solve problems and deal with a variety of options in complex situations.
Workplace Experience Coordinator in Epsom employer: Broughton Group
As a Workplace Experience Coordinator at our Epsom location, you will thrive in a dynamic and supportive environment that prioritises employee satisfaction and growth. We offer comprehensive training, opportunities for professional development, and a collaborative culture that values your contributions to creating an exceptional workplace experience. Join us to be part of a team that is dedicated to fostering a welcoming atmosphere while enjoying the unique advantages of working in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Experience Coordinator in Epsom
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Broughton Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Broughton Group
Don't be shy about reaching out to Broughton Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Workplace Experience Coordinator in Epsom
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Broughton Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Broughton Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
