At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for our client's POS software.
- Company: Join a dynamic team at Move Collective in Eastleigh, offering hybrid work options.
- Benefits: Enjoy a competitive salary, flexible shifts, and opportunities for professional growth.
- Other info: Immediate start available with ongoing career development opportunities.
- Why this job: Make a real difference by delivering exceptional customer experiences in a fast-paced environment.
- Qualifications: 2+ years in technical support with strong communication and problem-solving skills.
The predicted salary is between 27000 - 27000 £ per year.
Technical support - 2nd line - Temporary
Location: Eastleigh / Southampton (Hybrid)
Hours: Rotating shift pattern: 4 days on / 4 days off Coverage Monday to Sunday, 06:00 - 23:00
Current shifts: 7:00am - 7:00pm, 8:00am - 8:00pm, 9:00am - 9:00pm
Duration: This is an ongoing position
Salary: £27000- pro rata
This is an immediate start opportunity for someone with strong technical support experience who thrives in a fast-paced, customer-focused environment. You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience.
Key Responsibilities- Respond to customer queries via calls, emails, and web portal
- Investigate and resolve technical issues, escalating when necessary
- Log and manage cases from start to finish, maintaining clear documentation
- Contribute to knowledge base updates and team knowledge sharing
- Collaborate with internal and global support teams
- Participate in continuous improvement initiatives
- 18 months - 2+ years' experience in technical helpdesk/support
- Strong customer service and communication skills
- Experience with Windows operating systems and basic networking
- Analytical and problem-solving abilities
- Ability to work effectively in a high-paced team environment
- Experience with SQL / database management
- Knowledge of payment systems or retail operations
- Additional language skills (Spanish or French)
2nd Line Technical Support. Job in Eastleigh Move Collective Jobs employer: Broughton Group
Join a dynamic team in Eastleigh where your technical expertise will be valued and nurtured. We offer a supportive work culture that prioritises employee growth through continuous training and development opportunities, alongside a competitive salary and flexible hybrid working arrangements. With a focus on delivering exceptional customer service, you'll thrive in an environment that encourages collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Technical Support. Job in Eastleigh Move Collective Jobs
✨Tip Number 1
Get to know the company! Research Move Collective and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of POS software and Windows operating systems. Being able to demonstrate your troubleshooting abilities in real-time can really set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might share insights about the interview process or even refer you internally, which can give you a leg up!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing that 2nd Line Technical Support role.
We think you need these skills to ace 2nd Line Technical Support. Job in Eastleigh Move Collective Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical support experience and customer service skills. We want to see how your background fits with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our 2nd Line Technical Support role. Share specific examples of how you've tackled technical issues in the past and how you thrive in fast-paced environments.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your strong communication abilities. We love candidates who can convey complex technical information clearly and concisely!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Broughton Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around POS software and Windows operating systems. Be ready to discuss troubleshooting methods you've used in the past and how you resolved specific issues.
✨Show Off Your Customer Service Skills
Since this role is all about providing a world-class customer experience, think of examples where you've gone above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your strong communication skills.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its products. Understanding their POS software and any recent developments can give you an edge. It shows you're genuinely interested and can help you tailor your answers to align with their values.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific technical issues or customer scenarios. Practise articulating your thought process clearly and logically, as this will showcase your analytical and problem-solving abilities.
