At a Glance
- Tasks: Provide second-line support for POS software and manage cases to resolution.
- Company: Broughton Group, a dynamic company in Eastleigh/Southampton.
- Benefits: Hybrid working, flexible shifts, and a supportive team environment.
- Other info: Ongoing temporary position with opportunities for growth.
- Why this job: Join a team that values exceptional customer experience and problem-solving skills.
- Qualifications: 18 months to 2+ years in technical support with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Broughton Group is looking for a Technical Support - 2nd line in Eastleigh / Southampton. This ongoing, temporary position offers hybrid working and a rotating shift pattern. You will provide second-line support for the client’s POS software, managing cases from initial contact through resolution while delivering exceptional customer experience.
The ideal candidate will have 18 months to 2+ years of experience in technical helpdesk/support, with strong skills in customer service, communication, and problem-solving.
2nd Line POS Support Specialist (Hybrid) in Eastleigh employer: Broughton Group
Broughton Group is an excellent employer that values its employees by offering a supportive work culture and flexible hybrid working arrangements. With a focus on professional development, team members are encouraged to grow their skills in a dynamic environment while enjoying the benefits of a rotating shift pattern that promotes work-life balance. Join us in Eastleigh/Southampton for a rewarding career where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line POS Support Specialist (Hybrid) in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech support field, especially those who work with POS systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common technical support scenarios. Think about how you’d handle tricky customer situations and be ready to share your problem-solving skills. We want to see that you can keep your cool under pressure!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to explain your thought process clearly when discussing past experiences. This will demonstrate your ability to convey complex information simply, which is key in a support role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 2nd Line POS Support Specialist (Hybrid) in Eastleigh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in technical support, especially any roles where you've provided second-line support. We want to see how your skills match up with what we're looking for!
Show Off Your Customer Service Skills:Since this role is all about delivering exceptional customer experience, don’t forget to include examples of how you've gone above and beyond for customers in your previous jobs. We love a good story!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point. No need for fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Broughton Group
✨Know Your Stuff
Make sure you brush up on the specifics of POS software and technical support. Familiarise yourself with common issues and solutions, as well as the tools used in the industry. This will help you demonstrate your expertise and confidence during the interview.
✨Showcase Your Customer Service Skills
Since this role emphasises exceptional customer experience, prepare examples of how you've handled difficult customer situations in the past. Highlight your communication skills and problem-solving abilities to show that you can manage cases effectively.
✨Understand the Company Culture
Research Broughton Group and their values. Understanding their approach to customer service and technical support will allow you to tailor your answers to align with their expectations. It shows you're genuinely interested in being part of their team.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team structure, the tools they use, or how success is measured in the role. It demonstrates your enthusiasm and helps you assess if the company is the right fit for you.
