At a Glance
- Tasks: Support customers through their vehicle repair journey and ensure smooth site operations.
- Company: Join Solus, a supportive team that values collaboration and inclusivity.
- Benefits: Competitive salary, bonus opportunities, generous holiday, and discounts on products.
- Other info: Flexible environment with great career progression and a focus on wellbeing.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong customer service skills and a full UK driving licence required.
The predicted salary is between 25000 - 30000 £ per year.
The Customer Consultant role at Solus is built around clear communication, organisation and a strong focus on customer experience. As a key point of contact, you support customers throughout their repair journey and help keep site operations running smoothly day to day. This is a varied, hands‑on role that combines customer service, coordination and the collection and delivery of customer vehicles, requiring good judgement, organisation and a professional approach. As a Customer Consultant, you'll balance customer care with practical, site‑based responsibilities.
Responsibilities
- Keep customers updated on the progress of their vehicle repair
- Handle queries calmly and professionally, providing clear and timely responses
- Collect and deliver customer vehicles safely and courteously when required
- Arrange and coordinate vehicle movements and transport activity
- Support site operations, including parts coordination and basic administration
- Work closely with technicians, production teams and site leaders
- Help maintain a welcoming, organised and professional site environment
Qualifications
We don't require formal qualifications for this role. What matters most is how you work with people, how you manage responsibility, and your willingness to be hands‑on. You’ll bring:
- Strong customer service experience, ideally in a customer‑facing role
- A full UK driving licence, with confidence driving customer vehicles
- Clear and professional communication skills, face‑to‑face and over the phone
- A calm and organised approach, even when managing multiple tasks
- Pride in representing the business when interacting with customers
- A positive, team‑focused attitude
Culture
A supportive team environment where collaboration matters. Clear processes, alongside the flexibility to use judgement day to day. Opportunities to develop new skills and progress your career over time. An inclusive culture where reliability and kindness are valued.
Benefits
Competitive salary based on location, skills, experience and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to bring your unique skills—it might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria.
Customer Consultant in Dunstable employer: Broughton Group
At Solus, we pride ourselves on being an excellent employer, offering a supportive team environment that values collaboration and inclusivity. As a Customer Consultant, you'll enjoy competitive salaries, generous holiday allowances, and opportunities for career progression, all while working in a dynamic role that combines customer service with hands-on responsibilities. Our commitment to employee wellbeing and development ensures that you can thrive both personally and professionally in a welcoming atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant in Dunstable
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Solus. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and your ability to handle multiple tasks calmly and professionally.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your positive, team-focused attitude shine through. Remember, they want someone who fits into their supportive culture, so be yourself and let them see your enthusiasm for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows your appreciation and keeps you fresh in their minds. Plus, it’s another chance to reiterate your excitement about the opportunity!
We think you need these skills to ace Customer Consultant in Dunstable
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and provided support in previous roles, so share specific examples that showcase your communication skills and calm approach.
Be Organised and Clear:Since the role involves coordinating vehicle movements and managing multiple tasks, it's important to demonstrate your organisational skills. Use your application to explain how you keep things running smoothly and how you prioritise tasks effectively.
Keep It Professional:Your written application should reflect a professional tone, just like you'd use when communicating with customers. Make sure your language is clear and concise, and double-check for any typos or errors before submitting.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you’ll have access to all the information about the role and our company culture. Plus, it’s super easy!
How to prepare for a job interview at Broughton Group
✨Know the Role Inside Out
Before your interview, make sure you understand the Customer Consultant role thoroughly. Familiarise yourself with the responsibilities listed in the job description, such as handling customer queries and coordinating vehicle movements. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer experience, be prepared to share specific examples of how you've excelled in customer service roles before. Think of situations where you handled difficult customers or went above and beyond to ensure satisfaction. This will highlight your ability to manage responsibility and maintain a professional approach.
✨Demonstrate Organisation and Calmness
The job requires a calm and organised approach, especially when juggling multiple tasks. During the interview, you might be asked how you prioritise your workload. Share strategies you use to stay organised, like using checklists or digital tools, and give examples of how you’ve managed busy periods effectively.
✨Emphasise Teamwork and Collaboration
Solus values a team-focused attitude, so be ready to discuss how you work well with others. Share experiences where you collaborated with colleagues or supported a team to achieve a common goal. This will show that you can contribute positively to their inclusive culture and support site operations.
