At a Glance
- Tasks: Handle customer enquiries and process orders efficiently in a fast-paced environment.
- Company: Join a well-established and growing business in the construction sector.
- Benefits: Enjoy 25 days holiday, life assurance, and a supportive team culture.
- Other info: Ongoing training and excellent long-term development prospects await you.
- Why this job: Make a real impact by delivering exceptional customer service and supporting operations.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
Are you an organised and customer-focused professional looking for your next step as a Customer Service Coordinator? This is a fantastic opportunity to join a well-established and growing business within the construction sector.
As a Customer Service Coordinator, you'll play a key role in ensuring customer enquiries and orders are handled efficiently, while supporting transport operations. This position offers a supportive team environment, ongoing training, and excellent long-term development prospects.
If you enjoy working in a fast-paced setting and take pride in delivering exceptional service, this Customer Service Coordinator role could be the perfect fit.
Key Responsibilities- Handle customer enquiries via phone and email professionally
- Process customer orders accurately using internal systems
- Maintain up-to-date customer records and account details
- Resolve customer issues and escalate where necessary
- Support planning and scheduling to meet customer requirements
- Assist with general customer account administration
- Liaise with internal teams to ensure smooth operations
- Previous experience in a Customer Service Coordinator or similar role (minimum 1 year)
- Strong customer service and communication skills
- Good IT skills, ideally with order processing or finance systems
- Excellent organisation and attention to detail
- Ability to multitask and prioritise workload
- Team-oriented with a proactive approach
- Industry experience (construction or waste) desirable
- Workplace pension scheme
- Life assurance (4x salary)
- 25 days holiday plus bank holidays
- Training and development opportunities
- Supportive team environment with regular company social events
Customer Service Specialist. Job in Winchester Move Collective Jobs employer: Broughton Group
Join a thriving company in the construction sector as a Customer Service Specialist in Winchester, where you'll benefit from a supportive team environment and ongoing training. With excellent long-term development prospects, you will have the opportunity to grow your career while enjoying a generous holiday allowance and a workplace pension scheme. If you are passionate about delivering exceptional service and thrive in a fast-paced setting, this is the perfect place for you.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist. Job in Winchester Move Collective Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction sector and let them know you're on the hunt for a Customer Service Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you'd handle them. Practising your responses will help you feel more confident and ready to impress when it comes to showcasing your skills.
✨Tip Number 3
Show off your organisational skills! During interviews, highlight your ability to multitask and prioritise workloads. Share specific examples of how you've managed customer enquiries and orders efficiently in past roles.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the Customer Service Coordinator position. Plus, it shows you're serious about joining our supportive team environment.
We think you need these skills to ace Customer Service Specialist. Job in Winchester Move Collective Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your relevant experience and skills that match the job description, especially your customer service expertise and organisational skills.
Showcase Your Communication Skills:Since this role involves handling customer enquiries, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you would interact with customers.
Highlight Your IT Proficiency:Mention any experience you have with order processing or finance systems. We want to see that you're comfortable using technology to manage customer records and orders efficiently.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity in a supportive team environment.
How to prepare for a job interview at Broughton Group
✨Know the Company Inside Out
Before your interview, take some time to research the company and its role in the construction sector. Understanding their values, recent projects, and customer service approach will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience that highlight your customer service skills. Think about times when you resolved issues or went above and beyond for a customer, as this will demonstrate your ability to handle enquiries effectively.
✨Demonstrate Organisational Skills
Since the role requires excellent organisation and attention to detail, be ready to discuss how you manage your workload. You could mention tools or methods you use to stay organised, especially in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
