At a Glance
- Tasks: Manage customer queries and logistics processes for a leading manufacturing company.
- Company: Established organisation based in Stockley Business Park, Uxbridge.
- Benefits: 25 days' holiday, pension scheme, free parking, and Friday breakfast.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Join a dynamic team and enhance your customer service and logistics skills.
- Qualifications: Experience in logistics or customer service, strong IT skills, and problem-solving abilities.
The predicted salary is between 35000 - 38000 £ per year.
A well‑established manufacturing organisation is seeking a Customer Service & Logistics Coordinator to join its team at Stockley Business Park. This role plays a key part in delivering high‑quality after‑sales support, ensuring the smooth management of spare parts, returns, and logistics processes. You will act as a central point of contact between customers, internal teams, suppliers, and warehouse partners, ensuring queries and operational issues are resolved efficiently and professionally.
Key Responsibilities
- Manage customer queries and complaints relating to spare parts and after‑sales service
- Process credits for spare parts and consumables in a timely and accurate manner
- Monitor spare parts inventory levels, supporting working capital targets and arranging return purchase orders where required
- Handle customer invoice queries and accurately log and track issues within the dispute management system
- Prepare and complete courier documentation, including commercial invoices and customs declarations
- Coordinate collections and shipments with customers, internal teams, and third‑party logistics providers
- Create, manage, and track return deliveries through internal logistics systems
- Monitor courier performance and service levels to ensure operational excellence
- Act as a key liaison between the business and outsourced warehouse providers
- Work collaboratively with internal departments, customers, suppliers, and logistics partners to resolve issues
- Take ownership of tasks, ensuring timely and effective resolution of all customer and operational requests
Experience & Skills
- Previous experience in logistics, customer service, or spare parts/aftermarket environment
- Experience in handling customs documentation
- Confident in managing customer queries, including returns, delays, and missing items
- Strong IT skills, including Microsoft Word and Excel; SAP or similar ERP/CRM systems
- Excellent attention to detail with strong problem‑solving abilities
- Ability to prioritise workload and work effectively in a fast‑paced environment
Benefits
- 25 days' holiday
- Contributory pension starting at 5%/5%, rising with service
- Cycle to work scheme
- Free on‑site parking
- Free Friday breakfast
Hours: Monday - Friday 9 am - 5.15 pm
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Service and Logistics Specialist. Job in London Move Collective Jobs employer: Broughton Group
Join a well-established manufacturing organisation at Stockley Business Park, where you will play a vital role in delivering exceptional customer service and logistics support. With a commitment to employee growth, a diverse and inclusive work culture, and benefits such as 25 days' holiday and a contributory pension scheme, this company offers a rewarding environment for those looking to make a meaningful impact in their roles.
