At a Glance
- Tasks: Assist customers with inquiries and manage installations to ensure satisfaction.
- Company: Join a respected client in Hinckley with a focus on customer service excellence.
- Benefits: Earn £14.35 per hour, enjoy Monday to Friday hours, and receive full onboarding training.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: No formal qualifications needed, but 2 years of customer service experience is essential.
The predicted salary is between 28600 - 30000 £ per year.
Are you a dependable and motivated individual looking for a role where your customer service skills will truly make a difference? Our respected client in Hinckley is seeking Customer Service & Installation Coordinators to join their team on a temporary basis. This is a fantastic opportunity for someone who is passionate about delivering excellent customer service.
Working Hours: Monday to Friday, 9:00am - 5:00pm
Pay Rate: £14.35 per hour
Key Role Responsibilities:
- Handle customer inquiries and complaints via phone & email ensuring timely and effective resolution.
- Customer account management.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with other departments to resolve complex issues and improve overall customer satisfaction.
- Provide feedback on the efficiency of the customer service process and suggest improvements.
- Take ownership of the customer journey from installer arrival on site through to job completion.
- Manage live-installation issues: where installations fail, coordinate remedials, book follow-up visits, and ensure correct parts are ordered and delivered.
- Call all customers with failed installations from the previous day to advise on next steps and provide reassurance.
- Follow up on open cases without assigned actions, ensuring resolution steps are put in place, agreed, and communicated to the customer.
- Review and follow up on internal raised cases, keeping stakeholders informed and ensuring progress is made.
- Collaborate with installers, resource experts, and managers to resolve live-installation issues quickly and effectively.
Skills and Experience Required:
- No qualifications required however proven experience in a similar customer service role, demonstrating a strong understanding of customer service principles and practices is required (Minimum 2 years).
- Excellent communication skills, both written and verbal, with the ability to interact professionally with a diverse customer base.
- Strong problem-solving skills and the ability to think on your feet.
- Proficiency in using customer service software, databases, and tools.
- A positive attitude, patience, and the ability to remain calm under pressure.
A full onboarding training from day one to provide you with all the knowledge there is to know about not only the role but the company culture and values.
Customer Service and Installation Specialist. Job in Burbage Move Collective Jobs employer: Broughton Group
Join a dynamic team in Burbage where your customer service skills will shine and make a real impact. Our client offers a supportive work culture that prioritises employee growth, providing comprehensive onboarding training to ensure you thrive in your role. With a focus on collaboration and problem-solving, this position not only promises a competitive pay rate but also the opportunity to contribute to a positive customer experience in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Installation Specialist. Job in Burbage Move Collective Jobs
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in during interviews. This will help us see your passion for delivering excellent customer service.
✨Tip Number 2
Practice your communication skills! Since this role involves handling customer inquiries, being able to articulate your thoughts clearly will set you apart. We love candidates who can engage with a diverse customer base.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. We want to hear how you can think on your feet and manage live-installation challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and making a difference in customer service.
We think you need these skills to ace Customer Service and Installation Specialist. Job in Burbage Move Collective Jobs
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service roles. We want to see how you've handled inquiries and complaints, so share specific examples that demonstrate your problem-solving skills and ability to keep customers happy.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, showing us you can communicate effectively.
Tailor Your Application:Take a moment to customise your application for this role. Mention how your skills align with the responsibilities listed in the job description. This shows us you're genuinely interested and have done your homework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Broughton Group
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled inquiries and complaints in the past, as well as any specific examples of how you’ve improved customer satisfaction.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you’ve successfully resolved issues under pressure. Think about times when you had to think on your feet and how you managed live-installation problems or similar challenges.
✨Familiarise Yourself with the Company
Research the company culture and values. Understanding their approach to customer service will help you align your answers with what they’re looking for, showing that you’re a great fit for their team.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and skills.
