At a Glance
- Tasks: Manage customer accounts, resolve issues, and drive business opportunities.
- Company: Passionate company experiencing growth, based near Newark.
- Benefits: Salary of £35,000, performance bonus, hybrid working, and health insurance.
- Other info: Opportunities for personal and professional growth in a dynamic environment.
- Why this job: Join a friendly team and make a real impact on customer relationships.
- Qualifications: 3+ years in account management with strong communication skills.
The predicted salary is between 35000 - 35000 £ per year.
We are pleased to be working with a passionate company who, through growth, are looking for an experienced Customer Account Manager to join their team on a full-time, permanent basis. They are based just outside of Newark; therefore, own transport is essential.
For the role of Customer Account Manager, the ideal candidate will come from an IT/Technical/SaaS background and have previous, proven experience as an Account Manager. Any business development experience would also be welcomed.
Package:
- Salary: £35,000 plus a Company Performance Bonus.
- A commission structure will follow in the future.
- Company Pension Scheme, Private Health Insurance.
- Hybrid working after probation can be discussed with the option of working 1 day at home per week.
- Professional development opportunities.
We are looking for an enthusiastic and client-focused individual as you will play a critical role throughout the journey of their customers; maintaining and developing successful customer relations whilst driving opportunities for additional business. You will be joining a very friendly and hard-working team. We are looking for someone who can build rapport with people, be organised and adaptable.
Key Responsibilities:
- Act as the primary contact for customers, addressing enquiries, resolving issues and providing timely support.
- Deliver demonstrations of software and capabilities/highlight potential benefits for customers existing and new.
- Develop a clear understanding of each client's business needs and maintain regular contact with existing clients.
- Identify opportunities to expand service offerings with current clients, upselling where appropriate.
- Partner with the onboarding team to ensure a smooth handover for new clients.
- Work closely with other internal teams to enhance the overall client experience.
Qualifications & Skills:
- Minimum of 3 years in a client relationship, account management role.
- Exceptional communication skills with the ability to build rapport and credibility quickly.
- Experience using CRM platforms.
- Full UK Driving Licence as some travel may be required.
If you are someone who is looking for personal and professional growth and feel that you have the right skills, then please email Natalie Fox.
Customer Account Executive employer: Broughton Group
Join a dynamic and passionate team just outside Newark, where your role as a Customer Account Executive will be pivotal in nurturing client relationships and driving business growth. With a competitive salary of £35,000, a performance bonus, and benefits like private health insurance and a company pension scheme, this company prioritises employee well-being and professional development. Embrace a supportive work culture that values adaptability and rapport-building, while enjoying the flexibility of hybrid working arrangements after probation.
