At a Glance
- Tasks: Support individuals in temporary accommodation with guidance and welfare checks.
- Company: Join a compassionate organisation dedicated to making a difference in people's lives.
- Benefits: Enjoy 33 days annual leave, life cover, and health cashback benefits.
- Other info: Flexible shifts with opportunities for personal growth and development.
- Why this job: Make a real impact by helping those in need while developing your skills.
- Qualifications: Compassionate, organised, and experienced in support work or housing.
The predicted salary is between 35000 - 35000 £ per year.
Location: Crowborough
Salary: up to £35,000 per annum
Job Type: Full-time, Permanent (48 hours per week - Days & Nights)
About the Role
We are currently recruiting for Welfare Officers to join our client at their Crowborough site. This is an excellent opportunity to join an independent organisation that delivers accommodation services across the UK, supporting both central and local government, as well as the charitable sector. As a Welfare Officer, you will play a key role in providing direct advice, support, and safeguarding to Service Users (SUs) residing in temporary accommodation. You will manage an assigned caseload, ensuring welfare standards are maintained while working in line with company procedures. This role operates on a 48-hour week, consisting of 12-hour shifts:
- Day shifts: 07:00 - 19:00
- Night shifts: 19:00 - 07:00
Key Responsibilities
- Provide guidance and signposting to external services such as healthcare providers, shops, and support agencies
- Conduct regular welfare checks and site visits, reporting incidents, issues, and absconders
- Ensure Service Users are moved on within required timeframes
- Arrange transport and relocation of Service Users where required
- Maintain accurate records and ensure systems are up to date
- Manage a portfolio of accommodation properties and hotel placements
- Carry out monthly inspections and report maintenance issues
- Ensure properties meet health and safety standards at all times
- Coordinate and carry out minor repairs where necessary
- Manage property inventory and ensure items are repaired or replaced as needed
- Support effective void and property management through recommendations to management
Benefits
- 33 days annual leave (including bank holidays)
- Life cover (2x basic salary)
- Westfield Health membership (cashback on healthcare, retail and gym discounts)
- Employer pension contribution (4% employer / 4% employee)
- Mileage expenses (claimable from home)
- Company equipment provided (laptop/mobile, where required)
- Referral scheme
Additional Information
Successful applicants will be subject to DBS and CTC clearance. Unfortunately, this role does not offer sponsorship under the points-based system.
About You
We are looking for candidates who are:
- Compassionate and proactive, with a strong focus on safeguarding and welfare
- Highly organised, with the ability to manage multiple responsibilities
- Confident in working independently and as part of a team
- Experienced in housing, support work, or a similar environment (desirable)
EEO Statement
We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Welfare Support Officer. Job in Crowborough Move Collective Jobs employer: Broughton Group
Join a compassionate and proactive team as a Welfare Support Officer in Crowborough, where you will have the opportunity to make a meaningful impact on the lives of Service Users in temporary accommodation. With a strong commitment to employee well-being, we offer 33 days of annual leave, comprehensive health benefits, and a supportive work culture that encourages professional growth and development. Experience the unique advantage of working in a role that not only values your contributions but also provides essential training and resources to help you thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Support Officer. Job in Crowborough Move Collective Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the welfare support field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Be ready to discuss how your experience aligns with their mission of supporting service users. Show them you’re not just another candidate, but someone who genuinely cares about making a difference.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to safeguarding and welfare. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Welfare Support Officer. Job in Crowborough Move Collective Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Welfare Support Officer role. Highlight your experience in housing or support work, and don’t forget to showcase your organisational skills and compassion for service users.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting vulnerable individuals and how your background makes you a perfect fit for this role. Keep it engaging and personal!
Showcase Relevant Experience:When filling out your application, be specific about your past experiences that relate to the key responsibilities of the role. Mention any direct advice or support you've provided in previous positions to demonstrate your capability.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Broughton Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Welfare Support Officer. Familiarise yourself with the key tasks mentioned in the job description, such as conducting welfare checks and managing caseloads. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Compassion
As a Welfare Officer, compassion is key. Prepare examples from your past experiences where you've provided support or guidance to others. Highlight how you approached these situations with empathy and understanding, as this will resonate well with the interviewers.
✨Be Organised and Ready
Given the nature of the role, being organised is crucial. Bring a notepad with questions you might have about the position or the company. Also, prepare to discuss how you manage multiple responsibilities effectively, as this will showcase your ability to handle the demands of the job.
✨Understand the Company’s Values
Research the organisation's mission and values before your interview. Be ready to discuss how your personal values align with theirs, especially regarding safeguarding and welfare. This will show that you’re not just looking for any job, but that you’re genuinely interested in contributing to their cause.
