At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join a leading Volkswagen Commercial Vehicles Dealership in Coventry.
- Benefits: Enjoy 25 days holiday, wellness programmes, and discounts on car servicing.
- Other info: Full training provided; great opportunities for career growth and development.
- Why this job: Be part of a dynamic team and make customers' day with excellent service.
- Qualifications: Passion for customer service and strong organisational skills required.
The predicted salary is between 31000 - 35000 £ per year.
We are recruiting for a Service Advisor to join our Volkswagen Commercial Vehicles Dealership in Coventry. The hours of work are Monday - Friday, 8am to 6pm as well as 1 in 3 Saturdays, 8am to 1pm. Salaries include basic salary up to £31,000 plus a monthly bonus, with an OTE of £35,000.
Role and Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up-selling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
About you
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Free Parking / On-site Parking
- Company Events
Service Advisor in Coventry employer: Broughton Group
Join our dynamic team at the Volkswagen Commercial Vehicles Dealership in Coventry, where we prioritise employee satisfaction and growth. With a competitive salary package, generous holiday allowance, and a supportive work culture that encourages professional development, we offer a rewarding environment for Service Advisors to thrive. Enjoy unique benefits such as staff discounts, wellness programmes, and opportunities for further training, all while being part of a collaborative team dedicated to delivering exceptional customer service.
