At a Glance
- Tasks: Lead a team to enhance client relationships and improve service delivery.
- Company: Purpose-driven consultancy in Exeter with a focus on customer success.
- Benefits: Training, enhanced pension, life insurance, free parking, and generous holiday allowance.
- Other info: Join a growing business with opportunities for personal and professional growth.
- Why this job: Shape the future of client services while making a real impact.
- Qualifications: Experience in B2B client services and strong leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
Are you an experienced customer service or client services professional who enjoys leading from the front, improving processes, and building strong client relationships? An exciting opportunity has arisen for a Client Services Team Leader to join a growing, purpose-driven consultancy in Exeter. This is a hands-on role where you'll support key clients whilst helping shape and develop a modern, customer-success-focused service function. Working closely with internal teams and managing a small Client Services team, you'll play a key role in delivering an outstanding customer experience across a portfolio of B2B clients.
The Role
- Managing and supporting a portfolio of key client accounts
- Leading and supporting a team of Client Services Managers
- Handling escalations, billing queries, contract issues, and service-related enquiries
- Supporting onboarding and ensuring a positive customer journey
- Helping improve workflows, processes and service delivery standards
- Working closely with Sales and Consultants to support customer retention and growth
- Supporting Voice of the Customer initiatives and customer feedback programmes
- Using CRM and ticketing systems to improve visibility and customer service performance
What We’re Looking For
- Previous B2B client services, customer success, or customer service experience
- Experience leading or mentoring a team
- Strong organisational and communication skills
- Experience improving processes or service delivery
- Comfortable working in a fast-paced, growing business
- Commercial awareness and a customer-focused mindset
- Experience with Voice of the Customer programmes would be highly desirable
Benefits
- Training and development opportunities
- Access to an enhanced pension scheme
- Access to a Life insurance scheme of 6 x times salary
- Free onsite parking
- 26 days holiday rising with service to 28 days plus bank holiday
This is a fantastic opportunity to join a growing business where you can genuinely influence how the client services function develops moving forward.
Client Services Team Leader employer: Broughton Group
Join a purpose-driven consultancy in Exeter that values its employees and fosters a collaborative work culture. As a Client Services Team Leader, you'll benefit from comprehensive training and development opportunities, an enhanced pension scheme, and generous holiday allowances, all while playing a pivotal role in shaping the client services function. This is not just a job; it's a chance to make a meaningful impact in a growing business that prioritises customer success and employee growth.
