At a Glance
- Tasks: Lead a team to enhance client relationships and improve service delivery.
- Company: Purpose-driven consultancy in Exeter with a focus on customer success.
- Benefits: Training, enhanced pension, life insurance, free parking, and generous holiday allowance.
- Other info: Join a growing business with opportunities for personal and professional growth.
- Why this job: Shape the future of client services while making a real impact.
- Qualifications: Experience in B2B client services and strong leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
Are you an experienced customer service or client services professional who enjoys leading from the front, improving processes, and building strong client relationships? An exciting opportunity has arisen for a Client Services Team Leader to join a growing, purpose-driven consultancy in Exeter. This is a hands-on role where you'll support key clients whilst helping shape and develop a modern, customer-success-focused service function.
Working closely with internal teams and managing a small Client Services team, you'll play a key role in delivering an outstanding customer experience across a portfolio of B2B clients.
The Role
- Managing and supporting a portfolio of key client accounts
- Leading and supporting a team of Client Services Managers
- Handling escalations, billing queries, contract issues, and service-related enquiries
- Supporting onboarding and ensuring a positive customer journey
- Helping improve workflows, processes and service delivery standards
- Working closely with Sales and Consultants to support customer retention and growth
- Supporting Voice of the Customer initiatives and customer feedback programmes
- Using CRM and ticketing systems to improve visibility and customer service performance
What We’re Looking For
- Previous B2B client services, customer success, or customer service experience
- Experience leading or mentoring a team
- Strong organisational and communication skills
- Experience improving processes or service delivery
- Comfortable working in a fast-paced, growing business
- Commercial awareness and a customer-focused mindset
- Experience with Voice of the Customer programmes would be highly desirable
Benefits
- Training and development opportunities
- Access to an enhanced pension scheme
- Access to a Life insurance scheme of 6 x times salary
- Free onsite parking
- 26 days holiday rising with service to 28 days plus bank holiday
This is a fantastic opportunity to join a growing business where you can genuinely influence how the client services function develops moving forward.
Client Services Leader. Job in Devon Move Collective Jobs employer: Broughton Group
Join a dynamic and purpose-driven consultancy in Exeter, where you will not only lead a dedicated Client Services team but also have the opportunity to shape the future of customer success. With a strong focus on employee development, competitive benefits including an enhanced pension scheme and generous holiday allowance, and a collaborative work culture, this role offers a meaningful career path in a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Leader. Job in Devon Move Collective Jobs
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Broughton Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Broughton Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Leader. Job in Devon Move Collective Jobs
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Broughton Group:Your cover letter is your chance to shine! Tell us why you want to work at Broughton Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Broughton Group!
How to prepare for a job interview at Broughton Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
