At a Glance
- Tasks: Support and develop customer relationships while ensuring high-quality service.
- Company: Join a friendly, well-established business with exciting growth plans.
- Benefits: Earn £27,000 per year, enjoy flexible hours, private healthcare, and 20 days holiday.
- Other info: Opportunity for career growth in a supportive team atmosphere.
- Why this job: Be the key contact for customers and make a real impact in a dynamic environment.
- Qualifications: Strong organisational and communication skills, with a proactive approach to problem-solving.
The predicted salary is between 27000 - 27000 £ per year.
T&K Associates are proud to be recruiting for a Key Account Advisor to join our client based in Ashby-de-la-Zouch on a permanent basis. Reporting into the Key Account Lead, you will play a key role in supporting and developing customer relationships, acting as a central point of contact to ensure a seamless and high-quality service. This is an excellent opportunity to join a well-established, friendly business that has grown consistently over the years and has exciting plans for continued expansion.
Key Account Advisor Job Benefits:
- £27,000 per annum
- Monday to Friday
- Option of a set shift - 7.30am-3.30pm / 8am-4pm / 8.30am-4.30pm hours to be agreed with the Client on interview
- 20 days holiday + bank holidays with the option to purchase additional days
- Private Healthcare
- Company pension scheme
- Free parking
Key Account Advisor Job Details:
- Lead liaison between the Company and other accounts obtaining daily project updates
- Managing Customer enquiries into the business and redirecting them to the appropriate function providing answers with suitable timescales
- Provide a quote to the Customer again within defined timescales using dedicated software and tools
- Prioritise Customer requests dependent on urgency
- Attend a conference call 3 times per week
- Work with the Sales team to highlight new Customers and direct responses accordingly
- Provide support to the quotations and purchasing team as and when required
- Obtain Stock Management information
- Record and monitor Customer feedback and the service provided
- Order products and update the schedule
- Growth and long-term project planning
- Liaise and support other areas within the business on inter-company purchasing aligned with this role
- Proactively lead and facilitate the HS&E plans for your department and ensure continued compliance
- All other associated duties as required by the Company
Key Account Advisor Person Specification:
- Strong organisational skills with the ability to manage multiple customer requests, prioritise effectively and meet deadlines in a fast-paced environment
- Excellent communication skills, both written and verbal with confidence liaising with customers and internal teams
- Proven ability to build and maintain positive working relationships with key stakeholders
- High level of attention to detail, particularly when preparing quotations, processing orders, and updating schedules
- Proactive and solutions-focused approach, with the ability to work independently and use initiative
- Good IT skills
If you are interested in the position of Key Account Advisor, get in touch by sending your CV to T&K Associates today.
Client Relationship Advisor. Job in Ashby-de-la-zouch Move Collective Jobs employer: Broughton Group
T&K Associates is an exceptional employer located in Ashby-de-la-Zouch, offering a supportive and friendly work environment that prioritises employee well-being and growth. With competitive benefits such as private healthcare, a generous holiday allowance, and flexible working hours, employees are encouraged to thrive both personally and professionally. The company's commitment to continuous expansion provides ample opportunities for career advancement, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Advisor. Job in Ashby-de-la-zouch Move Collective Jobs
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Broughton Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Broughton Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relationship Advisor. Job in Ashby-de-la-zouch Move Collective Jobs
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Broughton Group:Your cover letter is your chance to shine! Tell us why you want to work at Broughton Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Broughton Group!
How to prepare for a job interview at Broughton Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
