At a Glance
- Tasks: Guide customers to make informed decisions and boost sales through expert recommendations.
- Company: Join a passionate team at Denton Move Collective, focused on premium outdoor products.
- Benefits: Enjoy a supportive environment with opportunities for personal growth and immediate impact.
- Other info: Work in a small team where your contributions truly matter.
- Why this job: Be part of a design-led approach that values customer experience and creativity.
- Qualifications: Experience in premium retail and a knack for building trust with customers.
The predicted salary is between 30000 - 40000 £ per year.
We are not looking for a typical salesperson. We are looking for someone who understands how to guide customers towards better decisions, and in doing so, naturally increases order value and conversion. At (url removed), we sell high-quality outdoor water features and design-led garden products to customers who care about how their space looks and feels. We focus on premium higher-value orders, better customer experience, and a more considered, design-led approach. This role sits right at the heart of that.
Responsibilities:
- Turning inbound enquiries (phone, email, live chat) into confident, higher-value sales.
- Helping customers choose the right product, not just the one they initially ask about.
- Increasing average order value through natural, well-judged recommendations (e.g. planters, pebbles, Aqua Moda range).
- Thinking in terms of complete setups, not single products.
- Feeding back real customer insights to the Marketing Manager to improve product pages and conversion.
- Supporting product presentation, merchandising and photography.
Qualifications:
- Experience in a premium retail or consultative sales environment (e.g. interiors, garden design, furniture, kitchens, bathrooms).
- A natural ability to build trust quickly and guide conversations.
- Commercial instinct; you’ll spot opportunities to increase order value without being pushy.
- Good taste and judgement important in a design-led, higher-end space.
- Confident communicator on phone, email and in person.
- Comfortable working in a small team where everyone contributes.
This role is not:
- Not a call centre role.
- Not a hard sales environment.
Success looks like:
- Higher conversion rate from enquiries.
- Increased average order value.
- Customers feeling confident they’ve made the right purchase.
Why join us:
- Small team; your impact is immediate.
- Clear direction towards a more premium, design-led brand.
- Opportunity to shape how we sell, not just follow a script.
Client Experience and Sales Specialist. Job in Denton Move Collective Jobs employer: Broughton Group
At Move Collective, we pride ourselves on being an exceptional employer that values creativity and collaboration within a small team environment. Our focus on premium, design-led products allows our Client Experience and Sales Specialists to make a meaningful impact, guiding customers towards thoughtful purchases while enjoying opportunities for personal and professional growth. Join us in Denton, where your contributions are recognised and rewarded, and be part of a company that prioritises quality and customer satisfaction above all else.
