At a Glance
- Tasks: Lead cleaning and maintenance services for high-end residential clients in central London.
- Company: International facilities management company with a focus on exceptional service.
- Benefits: Competitive salary, career growth, and opportunities to develop new business.
- Other info: Exciting opportunity for leadership and professional development in a growing company.
- Why this job: Make a real impact by ensuring client satisfaction and leading a dynamic team.
- Qualifications: 3+ years in FM or managing agent roles, strong IT and financial skills required.
The predicted salary is between 40000 - 50000 £ per year.
Our client, an international facilities management company, is recruiting a Cleaning / FM Operations Manager. The role focuses on cleaning and maintenance services primarily for HNW residential clients in central London. The Operations Manager is there to ensure exceptional service quality and client satisfaction.
Role and responsibilities
- The Operations Manager is responsible for implementing processes, managing a team, ensuring health and safety compliance, conducting client reviews, and overseeing contract performance including financial management and reporting.
- They also participate in tender presentations and develop new business opportunities.
Leadership and communication
- The role requires strong leadership skills to motivate and manage a growing team.
- Excellent communication and presentation skills for internal and client interactions.
- The ability to conduct appraisals and disciplinary hearings.
Qualifications and skills
- Essential qualifications include at least three years of similar experience in FM or managing agent settings, strong IT and financial skills, commercial awareness, and willingness to travel.
- Desirable qualifications include technical M&E background, management qualifications, and safety certifications.
Please apply with CV and cover note that includes details of current salary, salary expectations and availability/ notice period.
Cleaning and Facilities Operations Manager employer: Broughton Group
As an international facilities management company based in the heart of London, we pride ourselves on fostering a dynamic work culture that prioritises employee development and satisfaction. Our commitment to exceptional service for high-net-worth clients is matched by our dedication to providing comprehensive training and growth opportunities for our team members, ensuring that you can thrive in your role as a Cleaning and Facilities Operations Manager while enjoying the vibrant atmosphere of central London.
