At a Glance
- Tasks: Diagnose complex IT issues and design innovative solutions for clients.
- Company: Join a dynamic team of IT professionals in a collaborative environment.
- Benefits: Competitive salary, pension contributions, generous holiday allowance, and training support.
- Other info: Opportunities for career growth and continuous learning in a supportive team.
- Why this job: Make a real impact by solving challenging problems and enhancing client experiences.
- Qualifications: Experience with Microsoft 365, Azure, networking, and server management required.
The predicted salary is between 40000 - 45000 £ per year.
We are looking for an experienced Senior IT / Project Engineer to join our 3rd Line support team. This role requires diagnosing complex issues, designing solutions, and coordinating resources across the team.
Key Responsibilities
- Act as the final escalation point for complex technical issues across networking, Microsoft 365/Azure, firewalls, and server infrastructure.
- Plan and implement infrastructure projects for clients, from initial scoping through to deployment.
- Build strong relationships with clients, understanding their business needs and translating them into technical solutions.
- Collaborate closely with 1st, 2nd and other 3rd line engineers, sharing knowledge and directing resources to resolve issues efficiently.
- Contribute to internal processes, standards and security posture improvements.
- Participate in our on-call rota (1 week in 8) to provide emergency support when needed.
Essential Requirements
- Demonstrable experience in Microsoft 365 & Azure: administration, troubleshooting, and solution design.
- Networking: configuration, deployment, and troubleshooting of enterprise network infrastructure.
- Firewalls: configuration and management of both hardware and software firewalls.
- Server Infrastructure: Windows Server management, troubleshooting, and optimisation.
- Problem‑solving: proven ability to diagnose and resolve complex, multi‑layered technical issues.
- At least one Microsoft Expert‑level certification (e.g., Microsoft 365 Certified: Administrator Expert, Azure Solutions Architect Expert).
Professional Attributes
- Strong communication skills with both technical and non‑technical audiences.
- Comfortable working independently, making technical decisions.
- Pragmatic approach to problem‑solving—knowing when to leverage external resources.
- Willing to travel to client sites across North West, North Wales and surrounding regions.
- Full UK driving licence.
What We’re Looking For
- Enjoys variety of technologies and client environments.
- Enjoys solving challenging problems.
- Values continuous learning and staying current with evolving technologies.
- Understands that great IT support is as much about communication as it is technical skill.
- Thrives in a collaborative team environment while comfortable working autonomously.
Professional Development
- Full certification support: training materials and exam fees covered.
- Performance bonuses for completing agreed certifications.
- Career growth opportunities.
- Supported learning paths: advanced Microsoft 365 and Azure certifications, Network+, cybersecurity specializations.
Compensation & Benefits
- Salary: £40,000 – £45,000 depending on experience.
- Pension: 5% employer contribution.
- Holiday: 22 days annual leave plus bank holidays plus birthday off, increasing by 1 day per year after 5 years (maximum 31 days).
- Mileage: 45p per mile when using your own vehicle; company vans available.
- Certification bonuses and training budget covered.
Work Environment
- Predominantly office/site‑based with occasional WFH flexibility.
- Collaborative team of 20 engineers across all support tiers.
- Modern tooling and equipment provided.
- On‑call rota: 1 week in 8 (rare need).
Career Progression
You will report to the 3rd Line Team Leader and work alongside other senior engineers. As the team grows, opportunities for progression will arise.
2Nd/3Rd Line Support Engineer in Chester employer: Broughton Group
Join a dynamic and collaborative team as a 2nd/3rd Line Support Engineer, where your expertise in Microsoft 365, Azure, and networking will be valued. We offer a supportive work culture that prioritises continuous learning and professional development, with full certification support and performance bonuses. Located in the North West, you'll enjoy a variety of client environments, competitive salary, generous holiday allowance, and the opportunity for career growth in a thriving IT landscape.
StudySmarter Expert Advice🤫
We think this is how you could land 2Nd/3Rd Line Support Engineer in Chester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Broughton Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Broughton Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Broughton Group!
✨Direct Apply to Broughton Group
Let's not forget to apply directly through the Broughton Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2Nd/3Rd Line Support Engineer in Chester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Broughton Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Broughton Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Broughton Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
