At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales in a fast-paced retail environment.
- Company: Join eurochange, a trusted leader in travel money services.
- Benefits: Enjoy competitive perks like high street discounts, 28 days holiday, and a virtual GP service.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
- Why this job: Make a real impact by inspiring your team and enhancing customer experiences.
- Qualifications: Proven leadership experience in retail or financial services with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 30 hours p/w
Location/s: Maidstone - Morrisons, ME15 9NN (New Store Opening Soon)
Responsible for: A small team of Retail Colleagues.
Shift Pattern: Monday - Sunday shifts based
Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don't just manage branches - they inspire, empower, and set the standard for delivering exceptional service.
As a Bureau Manager, you'll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer's experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you'll play a key role in bringing our purpose to life.
What you'll be doing on a day-to-day basis:
- Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies.
- Inspire and coach your team to deliver personalised, engaging experiences for every customer.
- Build lasting relationships with customers, understanding their travel needs and matching them with the right products.
- Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient.
- Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally.
- Lead by example in delivering our eurochange sales framework and maintaining our high standards.
- Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust.
- Conduct regular cash reconciliations and audits to manage risk and minimise losses.
- Analyse branch KPIs and performance data to identify opportunities for improvement.
- Train and mentor your team to grow their skills, confidence, and careers.
- Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations.
- Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business.
- Proactively seek opportunities to innovate and improve processes that enhance the customer experience.
Our Leadership Behaviours:
- Lead by example, embodying eurochange's values in every interaction.
- Communicate clearly and confidently, ensuring your team knows what's expected and feels supported.
- Empower your team to make decisions, solve problems, and take ownership of their performance.
- Recognise and celebrate success, motivating your team to achieve and exceed their targets.
- Demonstrate resilience and adaptability in a fast-paced retail environment.
- Foster a positive, inclusive workplace where everyone feels valued and can thrive.
- Give and receive feedback openly and constructively, always looking for ways to improve.
- Stay commercially aware, understanding how your decisions impact the branch and the wider business.
The Stand-Out Qualities to Be Part of:
- Proven experience leading teams in a retail, banking, or financial services environment.
- A commercial mindset with a track record of meeting and exceeding sales targets.
- Strong leadership skills with the ability to motivate, coach, and develop others.
- Financial acumen, including managing budgets, cash handling, and risk controls.
- Knowledge of AML, KYC, and financial compliance standards.
- A passion for customer service and relationship building.
- Excellent communication, problem-solving, and organisational skills.
Our Perks Are Out of This World!
- Colleague Rate on Travel Money.
- 28 days holiday (inclusive of bank holidays).
- High Street Discounts.
- Free 24/7 Virtual GP service for you and your family.
- Cycle to Work Scheme.
- Employee Wellbeing & Financial Support through Retail Trust.
- Employee Assistance Programme - because you matter!
- Wagestream - access your earned wages when you need it.
- Recognition Awards for outstanding service.
- Additional holiday entitlement after 1 year.
- Life Assurance and much more!
Our Vision: To be the UK's go-to travel money provider, adding value to every customer's journey.
Our Purpose: Foreign exchange but better, simpler & more convenient. We're the trusted inspirational experts.
Our Values: We Strive, We Trust, We're Aspirational, We're Responsible, We're Sincere.
Retail Bureau Leader in Chatham employer: Broughton Group
At eurochange, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters leadership and personal growth. As a Retail Bureau Manager in Maidstone, you'll enjoy a supportive environment with comprehensive benefits, including a colleague rate on travel money, 28 days of holiday, and access to a 24/7 virtual GP service. Join us to inspire your team, drive performance, and make a meaningful impact in the retail financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Bureau Leader in Chatham
✨Tip Number 1
Get to know the company inside out! Research eurochange's values, mission, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate – you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired or coached a team to success. When they ask about your experience, you'll be ready to share how you can lead their retail bureau to new heights.
✨Tip Number 3
Show off your customer service skills! Prepare to discuss how you've handled customer queries or complaints in the past. Highlighting your ability to resolve issues quickly and professionally will make you stand out as a candidate who truly cares about the customer experience.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're proactive and keen on the role, which is exactly the kind of attitude eurochange values.
We think you need these skills to ace Retail Bureau Leader in Chatham
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and motivated teams in the past, so share specific examples that showcase your ability to lead by example.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who understand what we’re looking for and can connect their background to our needs.
Emphasise Customer Service:Since this role is all about delivering exceptional customer service, make sure to include any relevant experiences where you’ve gone above and beyond for customers. We want to know how you can enhance the customer experience at eurochange!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team at eurochange!
How to prepare for a job interview at Broughton Group
✨Know Your Numbers
As a Retail Bureau Manager, you'll need to demonstrate your understanding of sales targets and KPIs. Brush up on relevant metrics and be ready to discuss how you've driven performance in previous roles. This shows you’re not just a leader but also someone who can analyse data to make informed decisions.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you've inspired or coached your team to success. Be ready to discuss how you empower others and foster a positive work environment, as this aligns with the company's values.
✨Customer-Centric Mindset
Since customer service is key in this role, come prepared with stories that illustrate your commitment to delivering exceptional service. Discuss how you've built relationships with customers and resolved complaints effectively, showcasing your problem-solving skills.
✨Understand Compliance Standards
Familiarise yourself with AML and KYC regulations, as well as any compliance procedures relevant to the role. Being able to speak confidently about these topics will demonstrate your financial acumen and commitment to maintaining high standards within the branch.
