At a Glance
- Tasks: Support the Housing Income department with service charge administration and customer queries.
- Company: Join a dedicated team at the Woodrow Centre in Redditch.
- Benefits: Competitive hourly rate, hybrid working, and a supportive environment.
- Other info: 3-month contract with potential for growth in a dynamic team.
- Why this job: Make a difference by helping tenants and leaseholders with their housing needs.
- Qualifications: Experience in finance or customer service, with strong data analysis skills.
The predicted salary is between 38844 - 40817 £ per year.
Hourly rate: 14.13
Working hours: 37 Monday-Friday
Location: Woodrow Centre, Redditch B98 7RY/ Hybrid 3 days
Contract: 3 months
Charges Advisor to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders.
Responsibilities will include:
- Service charge administration related complaints and queries from customers ensuring that the customer experience is positive, professional and compliant, within set timescales
- Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate
- With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write off proposals where required
- Analyse data and ensure charges are accurately applied to accounts and invoiced
- Support investigations resultant from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry
What we're looking for:
- Experience of working in a financial, accounting, or income service
- Knowledge and experience of using and interpreting data and customer accounts to provide advice
- Knowledge of housing legislation or debt recovery
Charges Advisor employer: Broughton Group
As a Charges Advisor at the Woodrow Centre in Redditch, you will join a supportive and dynamic team dedicated to delivering exceptional service to our tenants and leaseholders. We pride ourselves on fostering a positive work culture that values professional development, offering opportunities for growth and training within the housing sector. With a competitive hourly rate and a hybrid working model, we ensure our employees enjoy a balanced work-life experience while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Charges Advisor
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Broughton Group.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Broughton Group might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Charges Advisor
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Broughton Group will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Broughton Group. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Broughton Group confidence in your short-term commitment to the role.
How to prepare for a job interview at Broughton Group
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Broughton Group.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Broughton Group that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
