At a Glance
- Tasks: Provide essential admin support and manage project documentation efficiently.
- Company: Join a dynamic team in Canterbury with a focus on customer service.
- Benefits: Gain valuable experience in a supportive environment with career growth potential.
- Other info: Flexible, positive work culture with a commitment to diversity and inclusion.
- Why this job: Perfect for organised individuals eager to kickstart their admin career.
- Qualifications: Strong communication skills and previous admin experience required.
The predicted salary is between 24000 - 28000 £ per year.
We are currently seeking an organised and proactive Administrator to join our clients busy team in Canterbury on a Temporary to Permanent basis. This is an excellent opportunity for someone with strong administrative skills who enjoys working in a fast-paced professional environment and delivering excellent customer service. The successful candidate will provide vital administrative support to the Team, ensuring projects and documentation are managed efficiently and accurately.
Key Responsibilities
- Setting up and maintaining project records
- Preparing fee quotations and submitting documentation electronically
- Drafting and issuing time-sensitive notices and certificates
- Updating and maintaining client databases
- Providing general office support including typing reports and correspondence
- Answering telephone and email enquiries professionally
- Running reports and assisting project team members as required
- Supporting colleagues across the wider team during busy periods or staff absence
- Assisting members of the public, clients and contractors
- Maintaining high levels of customer service in line with ISO 9001 standards
Candidate Requirements
- Previous experience within an administrative role
- Excellent communication and organisational skills
- Strong attention to detail and ability to work to deadlines
- Good IT skills including Microsoft Outlook, Word and Excel
- Professional and courteous manner
- Ability to work effectively both independently and as part of a team
- Flexible and positive approach to work
This role would suit a motivated and reliable individual looking to develop their administrative career within a supportive and professional environment. The hours of work are 8.30am - 5.00pm Monday to Friday. We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Administrator. Job in Canterbury Move Collective Jobs employer: Broughton Group
Join our dynamic team in Canterbury as an Administrator, where you'll thrive in a supportive and fast-paced environment that values your contributions. We offer excellent opportunities for professional growth, a commitment to diversity and inclusion, and a culture that prioritises exceptional customer service. With flexible working hours and a focus on teamwork, this role is perfect for motivated individuals looking to advance their administrative careers.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator. Job in Canterbury Move Collective Jobs
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Broughton Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Broughton Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator. Job in Canterbury Move Collective Jobs
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Broughton Group:Your cover letter is your chance to shine! Tell us why you want to work at Broughton Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Broughton Group!
How to prepare for a job interview at Broughton Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
