At a Glance
- Tasks: Provide essential admin support and manage projects efficiently in a busy team.
- Company: Join a dynamic team in Canterbury with a focus on customer service.
- Benefits: Gain valuable experience in a supportive environment with career development opportunities.
- Other info: Flexible, positive work culture with a commitment to diversity and inclusion.
- Why this job: Perfect for organised individuals looking to kickstart their admin career.
- Qualifications: Strong communication skills and previous admin experience required.
The predicted salary is between 24000 - 28000 £ per year.
We are currently seeking an organised and proactive Administrator to join our clients busy team in Canterbury on a Temporary to Permanent basis. This is an excellent opportunity for someone with strong administrative skills who enjoys working in a fast-paced professional environment and delivering excellent customer service. The successful candidate will provide vital administrative support to the Team, ensuring projects and documentation are managed efficiently and accurately.
Key Responsibilities
- Setting up and maintaining project records
- Preparing fee quotations and submitting documentation electronically
- Drafting and issuing time-sensitive notices and certificates
- Updating and maintaining client databases
- Providing general office support including typing reports and correspondence
- Answering telephone and email enquiries professionally
- Running reports and assisting project team members as required
- Supporting colleagues across the wider team during busy periods or staff absence
- Assisting members of the public, clients and contractors
- Maintaining high levels of customer service in line with ISO 9001 standards
Candidate Requirements
- Previous experience within an administrative role
- Excellent communication and organisational skills
- Strong attention to detail and ability to work to deadlines
- Good IT skills including Microsoft Outlook, Word and Excel
- Professional and courteous manner
- Ability to work effectively both independently and as part of a team
- Flexible and positive approach to work
This role would suit a motivated and reliable individual looking to develop their administrative career within a supportive and professional environment. The hours of work are 8.30am - 5.00pm Monday to Friday. We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Administrative Support Specialist in Canterbury employer: Broughton Group
Join our dynamic team in Canterbury as an Administrative Support Specialist, where you'll thrive in a fast-paced environment that values organisation and proactive problem-solving. We offer a supportive work culture that prioritises employee growth and development, alongside competitive benefits and a commitment to diversity and inclusion. This role not only allows you to enhance your administrative skills but also provides the opportunity to contribute to meaningful projects while delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Support Specialist in Canterbury
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Broughton Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Broughton Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Administrative Support Specialist in Canterbury
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Broughton Group.
How to prepare for a job interview at Broughton Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Broughton Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Broughton Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
