At a Glance
- Tasks: Maximise debt collection from former tenants and ensure transparency in payments.
- Company: Join a forward-thinking organisation focused on community impact.
- Benefits: Competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement and skill development.
- Why this job: Make a difference by improving income recovery and building valuable partnerships.
- Qualifications: Experience in income collection and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities include maximising the collection of debt left by former tenants and ensuring that this debt and all payments made against it are transparent and reportable. Ensure effective management of former tenant credits and build relationships with Local Authorities to avoid the risk of Housing Benefit over-payments post account closure. Work alongside the Housing teams to reduce the amount of debt left by exiting tenants and identify improvements. Build relationships with Debt Collection Agencies to ensure effective partnership working and cost efficiencies. Improve income recovery through early engagement, tracing tools, legal action and external partners. Reduce debt created at tenancy end by working proactively with Housing teams. Produce high-quality reporting for senior leaders and the Executive Board. Identify risks, gaps and opportunities to strengthen the former tenant arrears process.
Skills and Experience required include:
- Experience of success working in an income collection environment.
- Experience using housing management and income collection systems.
- Experience producing reports for a range of stakeholders.
- Ability to build strong relationships, influence effectively and communicate clearly.
- Ability to interpret and apply policies and procedures in real operational contexts.
- Strong analytical skills, including creating and verifying reporting and monitoring tools.
- Proven ability to design new processes that deliver measurable improvements.
Former Tenant Accounts Officer in Camden Town employer: Broughton Group
As a Former Tenant Accounts Officer, you will thrive in a supportive and dynamic work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and innovation, offering comprehensive training and opportunities for career advancement while ensuring a healthy work-life balance. Located in a vibrant community, we provide competitive pay and benefits, making us an excellent employer for those seeking meaningful and rewarding employment.
