At a Glance
- Tasks: Provide 1st line IT support and troubleshoot issues for a global business.
- Company: Join a growing organisation with a collaborative IT team in Caerphilly.
- Benefits: Competitive salary, career development, and hybrid working options.
- Other info: Enjoy a supportive environment with exposure to global IT operations.
- Why this job: Gain hands-on experience with Microsoft 365 and enhance your technical skills.
- Qualifications: Previous IT support experience and strong communication skills required.
The predicted salary is between 24785 - 24785 £ per year.
We're working with a growing organisation looking to appoint a Service Desk Analyst to join their Cardiff-based support team. This role will see you providing 1st line technical support to users across a global business, supporting Microsoft 365 environments, troubleshooting hardware and software issues, and ensuring excellent customer service across the IT function. You'll be joining a collaborative IT team with exposure to a wide range of technologies and the opportunity to develop your technical skills further.
Key Responsibilities
- Provide 1st line IT support via phone, email and face‑to‑face
- Log and manage incidents through the ticketing system
- Support Microsoft 365 applications and company hardware/software
- Escalate complex issues where required
- Support new starter onboarding and inductions
- Work within agreed SLAs and ITIL best practice
Experience Required
- Previous IT support or helpdesk experience
- Knowledge of Microsoft 365
- Strong communication and customer service skills
- Experience working with ticketing systems
- ITIL Foundation desirable
What's on Offer
- Supportive team environment
- Career development opportunities
- Exposure to global IT operations
- Hybrid/flexible working opportunities where applicable
IT Support Analyst. Job in Caerphilly Move Collective Jobs employer: Broughton Group
Join a dynamic and supportive team as an IT Support Analyst in Caerphilly, where you'll have the opportunity to enhance your technical skills while providing essential support to a global business. With a focus on career development and a collaborative work culture, this role offers flexible working options and exposure to a diverse range of technologies, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst. Job in Caerphilly Move Collective Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an IT Support Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for IT support roles and practice your answers. We recommend using the STAR method to structure your responses, so you can showcase your problem-solving skills effectively.
✨Tip Number 3
Show off your tech skills! If you’ve got experience with Microsoft 365 or ticketing systems, make sure to highlight that in conversations. We want to see how you can bring value to the team right from the get-go.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Analyst. Job in Caerphilly Move Collective Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant IT support experience and skills, especially with Microsoft 365. We want to see how your background aligns with the role, so don’t be shy about showcasing your customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Service Desk Analyst position and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since this role involves a lot of interaction with users, make sure your application reflects your strong communication abilities. Whether it’s in your CV or cover letter, let us know how you’ve successfully helped others in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Broughton Group
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft 365 and common hardware/software issues. Be ready to discuss how you've tackled similar problems in the past, as this will show your practical experience and understanding of the role.
✨Customer Service is Key
Since this role involves a lot of interaction with users, think about examples where you've provided excellent customer service. Prepare to share specific instances where you turned a frustrated user into a satisfied one, highlighting your communication skills.
✨Familiarise Yourself with ITIL
Even if you don't have an ITIL Foundation certification, understanding the basics of ITIL best practices can set you apart. Brush up on key concepts like SLAs and incident management, and be prepared to discuss how you would apply these in your work.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to get comfortable with common interview questions. Focus on articulating your thoughts clearly and confidently, especially when discussing your previous IT support experiences.
