At a Glance
- Tasks: Provide top-notch customer service via calls and face-to-face interactions.
- Company: Join a dynamic team focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, pension scheme, and private healthcare.
- Other info: Hybrid working model with opportunities for growth and development.
- Why this job: Make a real difference by helping customers and resolving their queries.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 26917 - 26917 £ per year.
We are looking to recruit customer-focused, people-focused team players with excellent communication and people skills to join our customer service team. The team is responsible for providing a front line service to customers, answering inbound calls and providing a face-to-face service while resolving queries at the first point of contact.
You will be fielding a wide variety of enquiries from tenants, applicants, and external customers and take a proactive approach to ensuring high customer satisfaction.
To be successful in a Customer Service Advisor role, the skills/ability you will need are:
- Experience of working in a Customer Service/contact centre environment.
- Ability to always maintain a high degree of confidentiality when dealing with sensitive information.
- Excellent attention to detail and accuracy.
- The ability to multi-task.
- Excellent IT skills, especially Microsoft Outlook, Word, and Excel.
- Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face, and Email.
- Able to work from our head office at least twice a week following the initial training period.
The closing date for applications is 29th May 2026. We welcome applications from all sections of the community.
Customer Service Representative in Burton upon Trent employer: Broughton Group
Join a dynamic and supportive team as a Customer Service Representative, where your contributions are valued and recognised. With a strong focus on employee well-being, we offer a competitive salary, a comprehensive benefits package including a pension scheme and private healthcare, and opportunities for professional growth in a hybrid working environment. Our inclusive work culture encourages collaboration and communication, making it an ideal place for those passionate about delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Burton upon Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Broughton Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Broughton Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Burton upon Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Broughton Group:Your cover letter is your chance to shine! Tell us why you want to work at Broughton Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Broughton Group!
How to prepare for a job interview at Broughton Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
