At a Glance
- Tasks: Be the go-to person for key accounts, ensuring top-notch service and smooth order management.
- Company: Join a fast-paced, customer-focused business that values strong relationships.
- Benefits: Enjoy a competitive salary, bonus scheme, and a supportive work environment.
- Other info: Perfect for organised individuals who thrive in dynamic settings.
- Why this job: Make a real difference by enhancing customer experiences and building lasting relationships.
- Qualifications: Experience in customer service or account coordination with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for a Key Account Coordinator to join a fast paced and customer focused business, supporting several major accounts and delivering an exceptional level of service. This is a customer facing position where you will act as the primary point of contact for high value customers, ensuring orders, queries, and service requirements are managed efficiently and professionally. Working closely with Planning, Supply Chain, Sales, and Operations, you will play an important role in maintaining strong customer relationships and ensuring orders are delivered accurately and on time. This opportunity would suit an organised and proactive individual who thrives in a busy environment and enjoys balancing customer service with detailed administration and coordination responsibilities.
Key Responsibilities
- Act as the main point of contact for key customer accounts, managing daily communication and maintaining high service standards
- Build strong relationships through proactive communication and a solutions-focused approach
- Attend weekly and monthly customer meetings, providing updates on orders and service performance
- Manage customer queries, complaints, and escalations through to resolution
- Accurately process customer orders and coordinate with Planning teams to meet delivery schedules
- Monitor shortages and proactively communicate any delays or changes to customers
- Produce weekly and monthly customer order tracker reports
- Prepare commercial invoices and export documentation where required
The Candidate
- Previous experience within a customer service, account coordination, or supply chain support role
- Strong communication and relationship-building skills
- Excellent organisational skills with the ability to manage multiple priorities
- Experience working within a fast-paced manufacturing, distribution, or supply chain environment would be advantageous
- High attention to detail and strong administrative skills
- Confident using internal systems and Microsoft Office packages
On Offer
- A full time permanent position working office hours Monday to Friday
- Opportunity to join a growing and customer-focused business
- Generous salary and bonus scheme
Key Account Coordinator in Bridlington employer: Broughton Group
Join a dynamic and customer-centric team as a Key Account Coordinator, where your contributions will be valued in a fast-paced environment. We offer a supportive work culture that prioritises employee growth, with opportunities for professional development and a generous salary and bonus scheme. Located in a thriving area, our company fosters strong relationships with high-value customers, ensuring you play a pivotal role in delivering exceptional service and maintaining satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Coordinator in Bridlington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Key Account Coordinator role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its key accounts. Show us that you understand their business and how you can contribute to maintaining strong customer relationships. Tailor your answers to highlight your organisational skills and proactive approach.
✨Tip Number 3
Practice your communication skills! As a Key Account Coordinator, you'll be the main point of contact for customers. Role-play with a friend or family member to get comfortable handling queries and complaints, ensuring you come across as confident and solutions-focused.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our fast-paced, customer-focused team. Make sure your application stands out by showcasing your relevant experience and enthusiasm for the role.
We think you need these skills to ace Key Account Coordinator in Bridlington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Key Account Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for this fast-paced environment. Don’t forget to mention your proactive approach and relationship-building skills!
Showcase Your Organisational Skills:In your application, give examples of how you've managed multiple priorities in previous roles. We love organised individuals who can juggle tasks while maintaining high service standards, so let us know how you do it!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Broughton Group
✨Know Your Customers
Before the interview, research the company's key accounts and understand their needs. This will help you demonstrate your proactive approach to customer service and show that you're ready to build strong relationships right from the start.
✨Showcase Your Organisational Skills
Prepare examples of how you've successfully managed multiple priorities in previous roles. Use specific situations where your organisational skills made a difference, especially in fast-paced environments, to highlight your ability to thrive under pressure.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since this role involves being the main point of contact for customers, showcasing your strong communication skills during the interview is crucial. Consider role-playing common customer scenarios with a friend beforehand.
✨Be Solutions-Focused
Think of instances where you've resolved customer queries or complaints effectively. Be ready to discuss these examples in detail, emphasising your solutions-focused approach and how it aligns with the company's commitment to exceptional service.
