At a Glance
- Tasks: Support major accounts and deliver exceptional customer service in a fast-paced environment.
- Company: Join a growing, customer-focused business in Bridlington.
- Benefits: Generous salary, bonus scheme, and full-time permanent position.
- Other info: Enjoy a dynamic role with opportunities for growth and development.
- Why this job: Be the key contact for high-value customers and build strong relationships.
- Qualifications: Experience in customer service or account coordination with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for a Key Account Co‑Ordinator to join a fast paced and customer focused business, supporting several major accounts and delivering an exceptional level of service. This is a customer facing position where you will act as the primary point of contact for high value customers, ensuring orders, queries, and service requirements are managed efficiently and professionally. Working closely with Planning, Supply Chain, Sales, and Operations, you will play an important role in maintaining strong customer relationships and ensuring orders are delivered accurately and on time. This opportunity would suit an organised and proactive individual who thrives in a busy environment and enjoys balancing customer service with detailed administration and coordination responsibilities.
Key Responsibilities
- Act as the main point of contact for key customer accounts, managing daily communication and maintaining high service standards.
- Build strong relationships through proactive communication and a solutions-focused approach.
- Attend weekly and monthly customer meetings, providing updates on orders and service performance.
- Manage customer queries, complaints, and escalations through to resolution.
- Accurately process customer orders and coordinate with Planning teams to meet delivery schedules.
- Monitor shortages and proactively communicate any delays or changes to customers.
- Produce weekly and monthly customer order tracker reports.
- Prepare commercial invoices and export documentation where required.
The Candidate
- Previous experience within a customer service, account coordination, or supply chain support role.
- Strong communication and relationship-building skills.
- Excellent organisational skills with the ability to manage multiple priorities.
- Experience working within a fast-paced manufacturing, distribution, or supply chain environment would be advantageous.
- High attention to detail and strong administrative skills.
- Confident using internal systems and Microsoft Office packages.
On Offer
- A full time permanent position working office hours Monday to Friday.
- Opportunity to join a growing and customer-focused business.
- Generous salary and bonus scheme.
Key Account Co-Ordinator. Job in Bridlington Move Collective Jobs employer: Broughton Group
Join a dynamic and customer-centric team in Bridlington as a Key Account Co-Ordinator, where you will enjoy a supportive work culture that values strong relationships and proactive communication. With opportunities for professional growth and a generous salary and bonus scheme, this role offers a rewarding environment for those who thrive in fast-paced settings while ensuring exceptional service delivery to high-value customers.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Co-Ordinator. Job in Bridlington Move Collective Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its key accounts. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Key Account Co-Ordinator, you'll need to be clear and concise. Role-play common interview questions with a friend or family member to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Key Account Co-Ordinator. Job in Bridlington Move Collective Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Key Account Co-Ordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for this fast-paced environment. Don’t forget to mention your proactive approach and relationship-building skills!
Showcase Your Organisational Skills:In your application, give examples of how you've managed multiple priorities in previous roles. We love organised individuals who can juggle tasks while maintaining high service standards, so let us know how you do it!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our awesome team!
How to prepare for a job interview at Broughton Group
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled customer queries or complaints in the past, especially in a fast-paced environment. This will show that you understand the importance of maintaining high service standards.
✨Demonstrate Your Organisational Skills
Since the role requires juggling multiple priorities, prepare to discuss how you stay organised. Bring examples of tools or methods you use to manage your time and tasks effectively. This could be anything from digital planners to prioritisation techniques.
✨Build Rapport with Your Interviewers
Remember, this is a customer-facing role, so showcasing your relationship-building skills during the interview is key. Engage with your interviewers, ask them questions about their experiences, and show genuine interest in the company culture and values.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might encounter in the role and how you would address them. Practising these scenarios can help you articulate your thought process clearly.
