At a Glance
- Tasks: Be the go-to person for customer support and troubleshoot mechanical issues.
- Company: Join a dynamic team in a growing company based in Bracknell.
- Benefits: Enjoy 25 days holiday, health schemes, pension, and bonuses after probation.
- Other info: Great opportunities for training and career growth in a fast-paced environment.
- Why this job: Make a real difference by helping customers and improving processes.
- Qualifications: Strong communication skills and experience in support or coordination roles.
The predicted salary is between 32000 - 37000 £ per year.
We are looking for a Mechanical Service Desk Engineer to join a busy and growing team based in Bracknell. This is a fantastic opportunity for someone with strong communication skills, a technical mindset and a proactive approach to customer support.
About the candidate
We are looking for someone who is organised, reliable and confident when handling customer queries and technical issues. The ideal candidate will have previous experience within a support desk, helpdesk or coordination role (not IT focussed) and will be comfortable managing multiple tasks in a fast‑paced environment while maintaining a high standard of customer service. You will have strong communication skills, a professional and proactive approach, and excellent attention to detail. You should be confident prioritising workloads, troubleshooting basic technical issues and working with Windows operating systems and remote connection tools. Experience working to response time targets or service level agreements would be beneficial, along with the ability to work both independently and as part of a team.
What you’ll do
You’ll act as the first point of contact for incoming support requests, providing first‑line assistance and coordinating issues through to resolution. You’ll manage service tickets, update internal systems accurately and ensure customers are kept informed throughout the process. The role will involve remote troubleshooting, escalating issues where required and supporting engineers and internal teams with day‑to‑day coordination. You’ll also contribute to continuous improvements within the department and maintain up‑to‑date technical knowledge through training and development.
Benefits
- 25 days holiday plus bank holidays
- Simply Health scheme
- Company pension
- Bonus scheme after probation
- Ongoing training and development opportunities
Mechanical Support Desk Engineer in Bracknell employer: Broughton Group
Join a dynamic and supportive team as a Mechanical Support Desk Engineer in Bracknell, where your proactive approach and strong communication skills will be valued. We offer a competitive salary, generous holiday allowance, and a commitment to ongoing training and development, ensuring you have the tools to grow your career in a fast-paced environment. Our collaborative work culture fosters innovation and continuous improvement, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Mechanical Support Desk Engineer in Bracknell
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. Since strong communication is key for this role, try role-playing common customer scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Be proactive during interviews. Don’t just wait for questions; ask insightful ones about the team dynamics and how they handle technical issues. This shows your enthusiasm and readiness to jump in.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your interest in the role right from the start.
We think you need these skills to ace Mechanical Support Desk Engineer in Bracknell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in support desk roles and showcases your strong communication skills. We want to see how you've handled customer queries and technical issues in the past, so be specific!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Mechanical Support Desk Engineer role. Share examples of your proactive approach and how you’ve managed multiple tasks in a fast-paced environment.
Show Off Your Technical Skills:Don’t forget to mention your familiarity with Windows operating systems and any remote connection tools you've used. We love candidates who can troubleshoot basic technical issues, so let us know what you can do!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Broughton Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to mechanical support. Familiarise yourself with common troubleshooting techniques and the Windows operating system, as these will likely come up during the interview.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Think of examples from your past experiences where you successfully handled customer queries or resolved issues, and be ready to share them.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage multiple tasks in a fast-paced environment. You might want to have a few strategies in mind that showcase your ability to prioritise workloads and keep everything on track.
✨Be Proactive and Positive
Exude a proactive attitude during the interview. Show that you're not just reactive but also someone who looks for ways to improve processes and contribute positively to the team. This mindset is exactly what they’re looking for!
