At a Glance
- Tasks: Manage collections processes and ensure timely recovery of revenue while providing excellent customer service.
- Company: Join a dynamic team in a fast-paced environment focused on customer satisfaction.
- Benefits: Competitive salary, supportive team culture, and opportunities for professional growth.
- Other info: Perfect for those looking to kickstart their career in financial services.
- Why this job: Make a real difference by helping customers while developing your communication and organisational skills.
- Qualifications: Experience in administration and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Our client is looking for a Collections Advisor to join their busy Collections Team. This role is responsible for managing all stages of the collections process across leasing products, ensuring timely recovery of revenue while delivering a high level of customer service. This is a customer-facing position requiring strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities
- Contact customers daily via telephone, email, and letter to secure payment of overdue invoices
- Handle inbound and outbound collections calls, responding to inquiries in a professional and efficient manner
- Achieve a minimum of 40+ outbound customer contacts per day
- Monitor and manage arrears cases in line with departmental targets and productivity levels
- Review customer payment proposals and elevate recommendations where appropriate
- Liaise with external agencies, including asset recovery partners, to support the recovery of funds and equipment
- Maintain accurate and detailed records on internal systems, including comprehensive call notes
- Ensure compliance with internal procedures and service level agreements
- Adhere to all relevant legislation, including Consumer Credit, Anti-Money Laundering, Data Protection, and industry standards
- Support the cash applications team to ensure payments are correctly allocated and unallocated cash is minimised
- Follow ADDACS and AUDDIS procedures and manage the team inbox
Skills & Experience
- Previous administrative experience within a fast-paced environment
- Confident communicator with a professional telephone manner
- Ability to manage multiple systems (experience with ALFA is advantageous)
- Proficient in Microsoft Office, including Outlook
- Experience within Financial Services or leasing is desirable
Candidate Profile
- Highly organised with strong attention to detail
- Self‑motivated with the ability to work independently and as part of a team
- Adaptable and able to manage changing priorities
- Strong time management skills with the ability to meet deadlines
- Resilient, proactive, and customer-focused
Source4 are an equal opportunities employer and complies with all relevant UK legislation.
Collections Advisor in Bracknell employer: Broughton Group
As a Collections Advisor with our client, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. The company fosters a culture of collaboration and excellence, offering comprehensive training and opportunities for career advancement while ensuring a healthy work-life balance. Located in a vibrant area, employees enjoy access to various amenities and a strong sense of community, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Advisor in Bracknell
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, try role-playing with a friend or family member. It’ll help you feel more confident and ready for those inbound and outbound calls.
✨Tip Number 3
Be proactive! If you see a job on our website that fits, don’t wait around. Apply straight away and follow up with a friendly email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Stay organised! Keep track of your applications and any follow-ups. Use a simple spreadsheet or an app to manage your progress. This will help you stay on top of deadlines and ensure you don’t miss any opportunities.
We think you need these skills to ace Collections Advisor in Bracknell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in collections and customer service. Use keywords from the job description to show we’re a perfect match for each other!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you’ve managed collections or provided excellent customer service. Let us see your personality!
Showcase Your Communication Skills:Since this role is all about communication, make sure your application reflects your ability to convey information clearly and professionally. We want to see that you can handle those calls with ease!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates.
How to prepare for a job interview at Broughton Group
✨Know Your Stuff
Before the interview, make sure you understand the collections process and the specific responsibilities of a Collections Advisor. Brush up on relevant legislation like Consumer Credit and Data Protection, as well as any tools mentioned in the job description, like ALFA.
✨Show Off Your Communication Skills
Since this role is all about customer interaction, practice your communication skills. Prepare to discuss how you've handled difficult conversations in the past and be ready to demonstrate your professional telephone manner during the interview.
✨Be Ready for Role-Play
Expect some role-play scenarios where you might have to handle a mock collections call. Think about how you would approach securing payment while maintaining a high level of customer service. This will show your adaptability and problem-solving skills.
✨Highlight Your Organisational Skills
Prepare examples that showcase your attention to detail and organisational abilities. Discuss how you manage multiple tasks and priorities, especially in a fast-paced environment, as this is crucial for success in the Collections Team.
