At a Glance
- Tasks: Support clients with care, manage enquiries, and ensure smooth communication.
- Company: A growing legal services organisation that values people.
- Benefits: Competitive salary, employee discounts, generous holiday, and private medical insurance.
- Other info: Enjoy company social events and paid volunteering days.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Strong communication skills, customer service experience, and multitasking abilities.
The predicted salary is between 25000 - 26000 £ per year.
Location: Blackburn
Full-Time | Permanent
Join a Business That Puts People First
Are you passionate about delivering outstanding customer service and making a real difference in people’s lives? We’re currently recruiting for a proactive and empathetic Customer Service Advisor to join a well-established and growing legal services organisation. This is a fantastic opportunity to build a rewarding career within a professional environment, where your communication skills and attention to detail will have a direct impact on client outcomes.
The Role: What You’ll Be Doing
- As a Customer Service Advisor, you’ll act as the key point of contact for clients, supporting them throughout their journey with professionalism and care.
- Manage a high volume of client enquiries via phone and email, ensuring prompt and professional responses.
- Maintain and update accurate case files, keeping all information current and accessible.
- Clearly explain case updates and processes in a simple, client-friendly manner.
- Liaise with internal legal teams to communicate client needs and support positive outcomes.
- Balance multiple cases and prioritise tasks effectively based on urgency.
- Accurately document all client interactions and ensure timely follow-up.
- Handle client concerns with a calm, solutions-focused approach.
- Provide administrative support including scheduling and file organisation.
- Work collaboratively with internal departments to ensure smooth communication.
- Deliver a consistently high standard of customer service at every touchpoint.
About You: What You’ll Bring
- We’re looking for someone who thrives in a fast-paced environment and enjoys building strong client relationships.
- Excellent verbal and written communication skills.
- Strong organisational and multitasking abilities.
- Proven experience delivering high-quality customer service.
- Ability to handle queries and resolve issues with confidence and professionalism.
- High attention to detail and accuracy.
- Strong time management skills and ability to work under pressure.
- Competent in Microsoft Office and case management/CRM systems.
- A proactive, problem-solving mindset.
- Adaptable and comfortable in a dynamic working environment.
- Previous experience in legal, financial, or professional services (desirable).
- Awareness of compliance and regulatory standards (advantageous).
What’s in It for You?
- Salary - £25,000 - £26,000.
- In Office role - 9am - 5pm (Monday - Friday).
- Employee Assistance Programme (EAP).
- Perkbox membership – access to a wide range of employee discounts.
- 23 days holiday + 8 bank holidays, increasing with length of service.
- Pension contributions.
- Life insurance (death in service).
- Private medical insurance after 1 year of service.
- Company social events twice a year.
- Paid volunteering days.
- Your birthday off every year.
Interested? If you're looking to take the next step in your career within a professional and supportive environment, we’d love to hear from you. Apply today or get in touch to find out more.
Customer Service Representative in Blackburn employer: Broughton Group
Join a thriving legal services organisation in Blackburn that prioritises its employees and fosters a supportive work culture. With a focus on professional development, competitive salary, and generous benefits including private medical insurance and paid volunteering days, this is an excellent opportunity for those looking to make a meaningful impact while enjoying a balanced work-life environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Blackburn
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and how they put people first will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to explain things clearly and handle queries with confidence. Try role-playing common scenarios with a friend to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your proactive mindset.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in joining their team.
We think you need these skills to ace Customer Service Representative in Blackburn
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience and skills that match what we’re looking for, like your communication skills and attention to detail.
Showcase Your Passion:We want to see your enthusiasm for delivering outstanding customer service. Share examples of how you've made a difference in previous roles or how you’ve handled challenging situations with clients.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Broughton Group
✨Know the Company Inside Out
Before your interview, take some time to research the legal services organisation. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Representative, communication is key. Prepare examples of how you've successfully handled client interactions in the past. Be ready to demonstrate your ability to explain complex information clearly and concisely, as this will be crucial in your role.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role. Practice how you would handle difficult clients or resolve complaints. Showing that you can maintain a calm and solutions-focused approach will impress your interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for case management, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
