At a Glance
- Tasks: Lead customer success initiatives and enhance the client journey using data-driven insights.
- Company: Dynamic scale-up in Birmingham, leveraging AI and automation for professional services.
- Benefits: Competitive salary, hybrid working, bonus scheme, and share options.
- Other info: Exciting growth opportunities and a vibrant company culture.
- Why this job: Be a key player in transforming customer satisfaction in a fast-growing tech environment.
- Qualifications: Experience in client services and strong analytical skills.
The predicted salary is between 70000 - 75000 £ per year.
Client Success Manager with experience making data driven decisions to drive customer satisfaction is sought by a market leading scale up based in Birmingham city centre. Operating as a true disrupter in their field, this scale up utilises the latest in AI, cloud and automation technology to drive success within the professional services space. With extensive UK growth planned over the coming months, this Client Success Manager will be the figurehead of customer satisfaction using data driven decision making to review, improve and scale the customer journey whilst working closely with sales, marketing, operations, technology and product to embed automation ensuring the customer receives a market leading level of service and continuity.
Key Responsibilities
- Own customer success improvements.
- Achieve strong NPS/CSAT scores in a client services role within a tech business.
- Use strong data driven decision making to drive ROI through communication cadences.
- Maintain a tailored, people centric approach to customer service.
- Present and communicate effectively with stakeholders.
- Drive continuous improvement and process optimisation.
- Leverage experience in a high growth, dynamic scale up as a plus.
Compensation & Benefits
- Starting salary of £70,000 - £75,000.
- Long term hybrid, flexible working.
- Bonus scheme.
- Clear progression pathway.
- Electric company car scheme.
- 25 days holiday.
- Share options.
Location Birmingham.
Client Success Lead in Birmingham employer: Broughton Group
Join a dynamic scale-up in the heart of Birmingham, where innovation meets opportunity. As a Client Success Lead, you'll thrive in a culture that champions data-driven decision making and customer satisfaction, supported by flexible working arrangements and a clear pathway for career progression. With competitive compensation, an electric car scheme, and share options, this is an exceptional opportunity to be part of a forward-thinking team dedicated to redefining success in the professional services sector.
