At a Glance
- Tasks: Manage customer accounts and resolve queries while ensuring excellent service.
- Company: Join a leading company in Basingstoke with a focus on teamwork.
- Benefits: Earn £15 per hour, enjoy flexible working, and have weekends off.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Make a real difference in customer satisfaction and build valuable skills.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 15 - 15 £ per hour.
Customer Service Assistant Location: Basingstoke - onsite presence 4 days a week
Pay Rate: 15 per hour
Shifts: Monday to Friday 9:00-17:00 (finish at 15:30 on Friday)
As a UK Customer Service Representative, you will play a pivotal role in managing Clinical and Industrial customer accounts throughout the whole of the United Kingdom. Ensuring seamless communication in the resolution of any delivery delays, technical queries and/or finance issues. With flexibility to work from home as needed.
Responsibilities:
- Oversee customer master data, which will require updating as necessary. This is vital for data protection and auditing purposes.
- Raise quotations, orders and schedule agreements to the required service level agreed.
- Handle telephone enquiries, maintaining good working relationships with customers and communicate daily on any issues affecting service.
- Engage with other departments within Thermo Fisher, building positive relationships with the Distribution Team, Planning and Finance Department to effectively manage customer expectations, regarding stock availability, customer pricing and payments.
- Work closely with the sales Operations team to flag any service risks, actively participating in meetings with customers.
- Investigate customer query or complaint taking swift action for resolution as necessary.
- Liaise with courier agents and use the SOLU website to track delivery movements.
- Host and contribute to daily Operational meetings.
- Oversee and co-ordinate shared mailbox, coding and filing emails.
- Actively work to maintain our Lines on Time in Full (LOTIF) targets.
- Incorporate Thermo Fisher 4i values in everyday role, participating in PPI/JDI initiative.
- Fulfil the responsibilities of the position as defined in the health, safety and environmental policies and associated codes of practice.
- To actively promote health and safety awareness of all other employees.
Qualifications:
We are looking for a candidate who has experience of working within a customer facing environment as part of a team. A flexible working demeanour, someone who is highly organised and demonstrates excellent.
Customer Service Representative. Job in Basingstoke Move Collective Jobs employer: Broughton Group
At Thermo Fisher, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and employee growth. Located in Basingstoke, our Customer Service Representatives enjoy a competitive pay rate, flexible working arrangements, and the opportunity to engage with various departments, fostering professional development in a dynamic environment. Join us to be part of a team that prioritises customer satisfaction while promoting health and safety in the workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative. Job in Basingstoke Move Collective Jobs
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Broughton Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Broughton Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative. Job in Basingstoke Move Collective Jobs
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Broughton Group:Your cover letter is your chance to shine! Tell us why you want to work at Broughton Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Broughton Group!
How to prepare for a job interview at Broughton Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
