At a Glance
- Tasks: Lead a dynamic team to deliver perfect burgers and fries while ensuring customer satisfaction.
- Company: Join the family-run Five Guys, known for quality and a fun work environment.
- Benefits: Enjoy competitive pay, bonuses, free meals, and 28 days of holiday.
- Other info: Opportunities for career advancement and a supportive workplace culture.
- Why this job: Be part of a vibrant team and grow your career in hospitality with us!
- Qualifications: 1 year of management experience in a fast-paced environment is preferred.
The predicted salary is between 25000 - 30000 £ per year.
BURGERS & FRIES AND INCREDIBLE CAREERS! We’re the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we’ve stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
In every restaurant, you’ll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.
REWARDS- An achievable bonus scheme worth up to 10% of annual salary
- An additional Secret Shopper bonus worth up to 2,000
- Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000
- 28 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- All employees get access to Stream, the financial wellbeing app with simple-to-use, flexible benefits built around your pay.
- Days out and social events
- Team competitions - Fry Cup and Olympics
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
- Our people - Leading from the front and being hands-on, working on the line and on the dining area
- Supporting the General Manager in the delivery of perfect burgers and fries while providing an above & beyond experience for your team and customers
- Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
- You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
- Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high
- Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews
- Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush
- Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service
- Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line
- Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays
INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be an Assistant Manager. Five Guys isn't just a job - it can be a career!
Shift Supervisor. Job in Basildon Move Collective Jobs employer: Broughton Group
At Five Guys in Basildon, we pride ourselves on creating a vibrant and supportive work environment where our Shift Supervisors can thrive. With competitive rewards, including an achievable bonus scheme and generous employee perks, we foster a culture of teamwork and development, ensuring that every team member has the opportunity to grow their career while delivering exceptional customer experiences. Join us and be part of a family business that values integrity, enthusiasm, and fun in every shift!
StudySmarter Expert Advice🤫
We think this is how you could land Shift Supervisor. Job in Basildon Move Collective Jobs
✨Tip Number 1
Get to know the company culture! Before your interview, check out Five Guys' social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or handled a tough situation. Being able to share these experiences will demonstrate your fit for the Shift Supervisor role and show that you can lead from the front.
✨Tip Number 3
Be ready to talk numbers! Since you'll be responsible for running a profitable shift, brush up on your financial knowledge. Be prepared to discuss how you've managed costs or improved customer satisfaction scores in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Five Guys team. Don’t miss out on this opportunity to kickstart your career with us!
We think you need these skills to ace Shift Supervisor. Job in Basildon Move Collective Jobs
Some tips for your application 🫡
Show Your Passion for Burgers:When you're writing your application, let your love for burgers and customer service shine through! We want to see that you’re excited about the role and ready to bring that energy to our team.
Highlight Your Leadership Skills:As a Shift Supervisor, you'll be leading the team, so make sure to showcase any previous management experience. Share examples of how you've motivated your crew and created a positive work environment in your application.
Be Specific About Your Experience:Don’t just say you have management experience; give us the details! Talk about your time in high-volume hospitality or QSR environments and how you’ve driven customer satisfaction scores. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to stay updated on your progress. Plus, it shows you’re serious about joining the Five Guys family!
How to prepare for a job interview at Broughton Group
✨Know the Five Guys Philosophy
Before your interview, make sure you understand the 'perfect and serve' philosophy that Five Guys stands by. Familiarise yourself with their commitment to fresh ingredients and customer satisfaction, as this will show your genuine interest in the brand and its values.
✨Showcase Your Leadership Skills
As a Shift Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experience where you've successfully led a team, resolved conflicts, or improved customer satisfaction. This will help you illustrate how you can bring out the best in your crew.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult customer or managing a busy shift. Think through your responses ahead of time, focusing on how you would maintain operational excellence while ensuring a positive experience for both customers and staff.
✨Highlight Your Passion for Customer Service
Five Guys is all about delivering an exceptional customer experience. Be prepared to discuss your approach to customer service and share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
