At a Glance
- Tasks: Provide top-notch AV and telecoms support for meetings and events.
- Company: Join a global law firm with a dynamic IT team in London.
- Benefits: Competitive salary, professional growth, and a vibrant work culture.
- Other info: Flexible shifts and opportunities for overtime; perfect for tech enthusiasts!
- Why this job: Be the go-to tech guru and make a real impact in a high-performance environment.
- Qualifications: 2+ years in AV or telecoms support, strong troubleshooting skills.
The predicted salary is between 35000 - 45000 £ per year.
The London office of a global law firm is seeking a proactive and service‑driven AV & Telecoms Specialist to join their IT team. This is a highly visible, client‑facing role that plays a critical part in ensuring seamless audio‑visual and telephony support across the firm. The team is keen to hire someone who demonstrates strong fundamentals, excellent presentation, and the potential to grow within a high‑performance professional services environment.
Key Responsibilities
- Provide end‑to‑end AV support across all conference and meeting rooms.
- Deliver premium, white‑glove support to clients, attorneys and senior leadership.
- Set up, test, monitor and troubleshoot AV systems for meetings, hearings, trials, depositions and firm‑wide events.
- Support and operate Zoom and Microsoft Teams video conferencing.
- Manage displays, microphones, cameras and Cisco/Crestron room control systems.
- Perform routine preventative maintenance and escalate issues where required.
- Provide Level 1 and Level 2 support for the firm's Zoom Phone telephony system.
- Assist with onboarding and offboarding, including handset deployment, configuration and routing.
- Support voicemail setup, call routing and handset troubleshooting.
- Liaise with third‑party service providers for escalations.
- Maintain and update telephony and AV hardware inventory.
Person Specification
Required Skills & Experience
- Minimum 2 years' experience in AV, IT and/or telecoms support, ideally within a professional services environment (law‑firm experience advantageous).
- Strong understanding of AV hardware, video conferencing platforms and room control systems.
- Excellent troubleshooting skills with a logical and methodical approach.
- Strong customer‑service orientation with confident, professional client‑facing communication skills.
- Calm, composed and solutions‑focused under pressure.
- Professional appearance, tone and manner.
Technical Experience (desirable)
- Cisco and Crestron
- Zoom Meetings and Zoom Telephony
- Microsoft Teams
- ClickShare
- Windows 11 and Microsoft Office 365
- macOS
- Adobe Premiere / Rush
- Event lighting (e.g. Chauvet uplighters, wireless DMX)
Additional Requirements
- Ability to work rotating shifts (8:00‑4:00 or 10:00‑6:00).
- Flexibility to provide overtime and occasional weekend support for events or projects.
- Enthusiastic, self‑motivated and able to work independently and as part of a collaborative team.
- Strong desire to learn, develop and progress within a high‑standards environment.
AV & Telecoms Support Specialist employer: Broughton Group
Join a prestigious global law firm in London as an AV & Telecoms Support Specialist, where you will thrive in a dynamic and supportive work culture that prioritises professional growth and development. With a commitment to delivering exceptional service, you'll enjoy the benefits of working in a high-performance environment, alongside talented colleagues who are dedicated to excellence. This role offers unique opportunities to enhance your skills in cutting-edge AV technology while contributing to impactful client interactions.
StudySmarter Expert Advice🤫
We think this is how you could land AV & Telecoms Support Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your AV and telecoms expertise during interviews or networking events. Bring along a portfolio of your work or even set up a mini demo to impress your audience.
✨Tip Number 3
Be proactive! Follow up after interviews with a thank-you email that highlights your enthusiasm for the role. It’s a great way to remind them of your skills and keep you top of mind.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace AV & Telecoms Support Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in AV and telecoms support. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you've provided top-notch AV support in the past, and let us know why you're excited about this role at our firm.
Show Off Your Technical Skills:Don’t forget to mention your familiarity with tools like Zoom, Microsoft Teams, and any AV hardware you’ve worked with. We want to see that you can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Broughton Group
✨Know Your AV Gear
Make sure you brush up on your knowledge of AV hardware and video conferencing platforms. Familiarise yourself with systems like Cisco, Crestron, Zoom, and Microsoft Teams. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you had to troubleshoot AV systems or telephony problems under pressure. This will demonstrate your logical approach and calmness in challenging situations.
✨Client-Facing Communication is Key
Since this role involves a lot of client interaction, practice your professional communication skills. Be ready to explain complex technical concepts in simple terms. Show that you can maintain a friendly and composed demeanour, even when things get hectic.
✨Demonstrate Your Enthusiasm for Learning
Express your eagerness to grow within the company. Talk about any relevant training or certifications you've pursued and how you plan to continue developing your skills. This will highlight your self-motivation and commitment to excellence in a high-performance environment.
